High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Hi all,

If your neighborhood is experiencing an outage, we will work to address this as quickly as possible. Depending on the damage can determine how long it will take to fix. You can keep the status of the outage via our outage tracker. Check out our outage thread for more information. 

If you no longer see the outage, reset your modem by pressing and holding the red reset button located behind the modem for 10 seconds.

If an outage does not pop up, I highly recommend using our AT&T Troubleshoot & Resolve App. It is faster than calling in and can schedule a tech if it detects an issue. It runs the same tests our call centers do and can normally diagnose an issue within 5 minutes. 

ChrisZ, AT&T Community Specialist 

Thank you for the advice, but I continuously visit the outage page and have signed up for text alert updates. Nothing has changed on the outage page since first reported and I have gotten no text updates. Neighbors are flocking to Spectrum. Many are professionals who work from home and this is completely unacceptable.

We can double-check to make sure the information on the outage page is accurate, mrchapple.

We'll send you a Direct Message to get your account information. Look for the chat icon in the upper right corner of the page.

Aminah, AT&T Community Specialist

My phone lines have been cut due to a fence being installed, I have been redirected to five different departments, the last one was "repair" as I need to schedule a technician to come out I was on hold 50 minutes and then he said hello and hung up!! I have been trying to get help for 1.5 hours this is totally ridiculous. 

Hi there, Donnettesears. We understand that your phone lines have been damaged due to a fence being up. We can help you with that. 

In order to move forward, we need to make sure of what phone lines or service that you are speaking about. AT&T has 2 types of phone services and those are:

• AT&T Plain Old Telephone Service/Landline 
• AT&T Digital Voice

The reason why we need to know that is so we can point you in the right direction to get the lines repaired. 

If the lines are with AT&T Plain Old Telephone service, then it will need to be reported with 1-800-288-2020 option 1, which is to our Landline/DSL Team. 

In order to move forward with a AT&T Digital Voice repair, we will move this conversation to the AT&T Direct Message space. You will see a chat icon, next to a bell icon, in the upper right corner of the screen, and next to your forums profile icon. Our next message to you will appear there. 

Looking forward to getting your phone lines repaired. 

Matthew, AT&T Community Specialist

Use the myatt app to do a line check. The system will prompt you to schedule an appointment if the system detects your service is down.