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JeffreyOS's profile

New Member

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4 Messages

Sat, Sep 17, 2022 6:51 AM

HBO Max can't verify sign-in even after clearing browser data

ATT internet fiber 1000 plan says I have HBO Max. I tried signing in by selecting provider ATT. After successful ATT sign-in, HBO Max site says it can't verify and it looks like I don't have HBO Max.

Following ATT FAQ, tried clearing Edge browser data from all time. Re-attempted sign-in to HBO Max, but same result.

Accepted Solution

New Member

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4 Messages

2 months ago

We escalated my issue until I got a call from AT&T saying there is a company-wide issue with their HBO Max package.

The AT&T representative was helpful, but I didn't want to wait anymore. So, I switched from my $70 Fiber 1000 plan to a currently offered $50 Fiber 1000 plan and, on a separate HBO Max account, signed up for a $15 ad-free subscription.

Overall, I saved $5 and have HBO Max immediately. I'm sorry I can't offer a solution to the AT&T problem, but this is a nice workaround if a discounted plan is available.

ATTHelp

Community Support

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203.9K Messages

3 months ago

We'd be happy to help you sign in to your HBO Max account, @JeffreyOS.

 

Thanks for trying to troubleshoot this on your own.

 

In order to proceed further, we would like you to join us in a Direct Message.


You can do this by checking in the DM inbox which is located next to the bell icon.


We are looking forward to working with you to get this resolved.


Latoya, AT&T Community Specialist

 

 

New Member

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5 Messages

3 months ago

I'm in the same boat buddy! HBO Max worked when i got the Fiber Internet deal back in May 2022. Couple months later just went to "Your HBO Max subscription with AT&T has expired." Appears to be a very common issue across Wireless and Fiber Internet customers. If your issue gets fixed, Please let us know how!

(edited)

ATTHelp

Community Support

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203.9K Messages

3 months ago

Let's help figure out what's going on with your HBO Max subscription, @FiberTX1!

 

This error is usually received when a customer has multiple products with AT&T that were getting HBO included, and one went away.  For example, if you had wireless and Internet, you may have had HBO Max included with both of them.  However, you may have lost that bonus for one or the other product based on your plan or promotion expiring. This can cause confusion in the system.

To troubleshoot this, please log out of all of your devices that use HBO Max. 

  • Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone).
  • Choose "Manage Devices"
  • Choose  "Sign All Devices Out"

Once you've done that, try logging in with only the product that you currently get HBO Max with.

 

You can find more troubleshooting steps in this Forums post

 

Let us know if this helps!

 

Lacey, AT&T Community Specialist 

New Member

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5 Messages

3 months ago

It's been working since June 1st. Thursday (9/14/22) is when my HBO Max stopped working. Been down all the trouble shooting paths. Uninstalled the app on all my devices.  Nothing works. It needs to re enabled on AT&T's side.

ATTHelp

Community Support

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203.9K Messages

3 months ago

Thanks for that update, @FiberTX1!

 

So that we can take a closer look at your subscription, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!

 

Lacey, AT&T Community Specialist 

New Member

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5 Messages

2 months ago

Still after waiting for 72hrs for my HBO Max to be reinstated. Still a No Go. Come on AT&T! How hard is it to re enable my HBO Max subscription that came with my Fiber Internet package?? Never had this kind of issue with my previous ISP.

New Member

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4 Messages

2 months ago

I'm still in the process of troubleshooting. We just escalated my case, so a solution should be coming soon. I'll post here how it goes.

ATTHelp

Community Support

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203.9K Messages

2 months ago

Thanks for sharing that information with us @FiberTX1.

 

Just to confirm, have you made any changes to your internet account such as changing an address, or which speeds you were getting? This can cause you to lose access to your HBO Max service. 

 

We look forward to hearing from you. 

 

Robert, AT&T Community Specialist

New Member

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5 Messages

2 months ago

No changes to my account. HBO max has been working since June 1st. 

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