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Tjrunde's profile

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1 Message

Tuesday, May 16th, 2023 7:30 PM

GlobalProtect VPN connection drops

My work VPN connection (paloalto GlobalProtect) continuously drops causing me to lose work and disrupting TEAMS calls.

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221.1K Messages

4 months ago

Glad to help with your VPN concern, Tjrunde.


Visit our articles that cover a VPN not Working with AT&T Internet and Zoom, Webex, and Video Conferencing Help.


You'll learn more about VPN connections and why they sometimes fail, and the best ways to troubleshoot.


Keep the following things in mind:

  1. Certain VPNs are stricter and may drop you if something seems out of the ordinary. Wi-Fi interference may scramble the packets causing this issue.
  2. Using a hardwired connection helps improv VPN communication.
  3. VPNs can affect overall Internet speeds.
  4. Always disconnect a VPN when it is not needed.

Let us know if you need help with anything else.


Aminah, AT&T Community Specialist

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