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browncd's profile

Tutor

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8 Messages

Monday, February 13th, 2017 5:04 PM

Getting into a Fiber/DTV/Cellular bunble

Existing cellular customer.  I believe I went about getting into a AT&T Fiber/DirecTV bundle the wrong way.  My original intention was to bundle DTV/Fiber Internet in order to get the "$39 off Internet for Life" promotion.  I signed up for AT&T Fiber (installed on 2/11/2017) alone with the intention of adding DTV 30 days later.  Now I realize that I am not receiving the Fiber/DTV discount. On 2/12/2017 I signed up for DTV to remedy the situation, but Customer Service cannot "see" my Fiber account in order to investigate any bundle discounts.  I am afraid to get the DTV installed because that has a 2-year contract and without the "$39 off Internet for Life" bundle discount, it does not make financial sence to switch from cable TV/Internet.

 

Can someone help me navigate this tricky situation I have gotten myself into?

ATTHelp

Community Support

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207.7K Messages

6 years ago

Hi @browncd,

 

Our Sales and Service team can look look into this. Send us a message by clicking here. Include your full name, address, contact #, and a brief description of the issue. Our teams may email you using the email address associated with your forum ID so keep an eye out. 

 

-ATTU-verseCare

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