New Member
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3 Messages
Frequent NAD-3302 errors where my connection drops for a period of time
For the past several months, I have observed that my gateway's connection to the internet drops periodically, and resolves/reconnects after a period of time - sometimes several minutes, but can be as long as 15-30 minutes. I am given an "NAD-3302" error indicating something perhaps wrong with the ONT, suggesting I restart the device.
While restarting the device works, it's frustrating to expect periodic connection failures that I can't predict and can't seem to stop. What can be done to prevent having these issues? I have already tried rebooting/resetting both the gateway and the ONT and still encounter this issue at least once a day if not several times a day.
ATTHelp
Community Support
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231.3K Messages
1 year ago
Hey pziemba2. We are happy to help stabilize your internet connection.
Interment drops can be caused by where your equipment is located and plugged into.
If your modem is plugged into a surge protector, plug it directly into a wall outlet. Some surge protectors and power strips are not rated for electronics.
Additionally, if your modem is on the ground, move it to either a table or a shelf. This is because static electricity can build up and cause resets. This along with surge protectors can cause the modem to completely fail.
We would also reccomend that you attempt a factory reset on your equipment.
Note: Any custom Wi-Fi passwords, Wi-Fi names, SSID, Static IP, and Port Forwarding rules will be lost.
Be sure to jot down your custom settings, like your static IP address if you have one, or your Wi-Fi® network name (SSID). You can then change them back after the factory reset.
Please let us know if this helps!
Tanatswa, AT&T Community Specialist
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pziemba2
New Member
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3 Messages
1 year ago
Hello,
- Both my gateway and ONT are plugged directly into a wall outlet
- Both my gateway and ONT are on shelves and not on the floor
- I've performed a factory reset on all my equipment
However, I'm still seeing this error and just saw another one this morning. Can you please advise?
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ATTHelp
Community Support
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231.3K Messages
1 year ago
Thanks for getting back to us, pziemba2.
Disabling IPv6 has helped some customers resolve this kid of issue. Give that a try a let us know if it helped. The steps are here on the forum, if you need them.
Aminah, AT&T Community Specialist
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pziemba2
New Member
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3 Messages
1 year ago
Hi Aminah,
I've tried disabling IPv6, but am still encountering this issue. Can you please advise?
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ATTHelp
Community Support
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231.3K Messages
1 year ago
Hello @pziemba2, we will be happy to take a closer look into the error you have been receiving.
In order to take to better assist with the error and frequent drops, we will need to speak privately. That way, we can work on finding a solution that works. Please check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!
Lani, AT&T Community Specialist
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