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M

New Member

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3 Messages

Tue, Jan 25, 2022 12:05 AM

Fiber technically available but not possible to order

Hi

We have actual fiber connection available (att technician confirmed while installing DSL) and one of our neighbors is already connected - so it works.

but it’s not available if you search through “find my address if fiber is available”

where can I report this?

will buy immediately

Accepted Solution

Official Solution

dave006

Scholar

 • 

3.3K Messages

8分前

Only basic option you have is to fill out this web form or call 1-800-288-2020 and request an Address research request for Fiber.

https://www.att.com/shop/unified/availability/address-research-request.html

It takes about 30 days but you should try it if you have not already completed this step.

How far away is this neighbor that has Fiber and what options shows up for their address at this web page: https://www.att.com/availability

Also pictures are helpful. Do you have aerial or underground utilities?

Then we can walk you through locating the nearest Fiber terminal to your address.

Note: it is also possible that your neighbor has AT&T Direct Fiber which is a business option and is built for 1 specific address vs Residential fiber service for a large service area.

Dave

New Member

 • 

3 Messages

8分前

Thank you, Dave. Reported.

Indeed it might be a business option as our neighbor is CEO of F500 company.

Our lines are underground.

It's just strange because ATT technician said that he could connect our house but since I don't have the order - he can't do it. And I can't order it because it doesn't show the availability. 

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