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Jackpothottie777's profile

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Friday, February 23rd, 2024 12:24 PM

Fiber Optic Service outage

I live in Union City, GA and had service installed on 2/14/24 and everything worked great! My issue is service has been down since 2/21/24 with no proposed end in sight. Who can I contact about this because this is insanity!! No explanation whatsoever of the issue is not the way to do business. This is extremely hard as I work from home. I've used all available data on my phone so that is not an option. I'm within the 14 day cancellation window atp and would hate to switch to another service provider. Communication with customers is non-existent and not a good look!! What gives?! Customer service has no answers and continue to give 'pushed back' restoration times with each contact. Oh yeah and to add insult to injury, each time I ride by the alleged 'outage location' there are no vehicles out there working. You have to be present to fix the issue! This (Edited per community guidelines) and bad. 

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