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PDoubleday's profile

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Wed, Oct 5, 2022 1:12 AM

Fiber Optic down since 9/30

Hurricane Ian came through on Thursday and mid-day Friday the fiber optic went out in a large area of the county I live in.  Neighbors moved to Spectrum because AT&T won’t give an estimate of when it’ll be back up.  Having to work remotely and the 1st customer service rep gives $20 credit and tells me I won’t be billed for the time it’s down.  Not good quality for either  the product or the customer service team.  I just want an estimated repair date/time to know if I should stick it out or move service  like my neighbors did.  

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