Fiber (GigaPower 1000) bill way too high. Price at sign up not honored.
When I signed up for AT&T Fiber 1Gbps internet through att.com, I was shown that the internet would be $70 plus taxes and fees, that the $99 installtion fee would be waived, and that the $7 equipment fee would be waived. The website said that the $70 rate was guaranteed for 2 years with 2 year contract and I could cancel after 1 year without paying ETF. The equipment fee waiver was supposed on be on an "ongoing basis" meaning continuously, not just the first few months. In the order summary page before checking out, I was shown that my first bill would be $70 and that the 2nd & thereafter bills would also be $70. Considering the taxes and fees, I was expecting the bill to be around $80. Well, I got my first bill and they did not keep anything that they promised. The internet rate is $99 plus taxes and fees, they charged be $99 installtion fee, and they are charging me the equipment fee. So my bill wound up being $208.96.
Still having faith in AT&T to not be a complete crook that would pull the most blatant bait and switch scam I've ever experienced, I contacted them. First, I tried the online chat since it was late at night. The guy doesn't even understand what I am saying and answers the wrong questions. Then once I finally got him to somewhat understand what I am saying, he says that it is the normal rate and that there's no note of waivers. I got angry and started telling him how this was a complete scam. Not long after that, the guy makes a supervisor call me. So I talked to the supervisor and he said that there was some technical glitch and that he would manually apply the promotion. He puts me on hold for like 1 minute and when he comes back he says that he applied the promotion and that my bill would be corrected within 2-3 business days. He told me that the website will display the updated rate. Well, I waited 5 business days and my bill was still $208.96 on the website. So I called AT&T on the phone during their normal business hours. I explained my situation to the guy and he says in a curious tone that "oh that's weird, you are the second person today with this same issue" I called at ~10 am. The fact that there was someone else before me that early with the same issue tells me there are many people out there with this same issue as me. Anyway, he says that he will transfer me to some other department so I'm on hold waiting to be transferred and I get disconnected. Did he hang up? I don't know. So I call them again and I talk to a lady this time. She says that what I am paying is the normal rate and that she does not see any promotions. She says that she will submit a ticket to escalations and that they would get back to me within 48 business hours. It has been 3 business days since the last call and I have not heard back from them. I feel very angry that they tricked me like this. If this is not a "technical glitch" and they are doing this to many people like the evidence suggests, I will upload this to every social media outlet, file a complaint with the BBB and sue AT&T for fraud. Someone from AT&T contact me and fix this now!