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JerichoX's profile

New Member

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4 Messages

Fri, Aug 26, 2022 11:23 PM

Fiber 1000 HBO Max - Can't Verify Subscription

I've been an AT&T Fiber 1000 subscriber since December 2021 and am grandfathered into the free HBO Max, but I cannot get the subscription. Whenever I attempt to sign into HBO Max with my AT&T account, it says, "Can't Verify Your Subscription - It looks like your account doesn't have access to HBO Max. If you think this is a mistake, please check with your provider".

Notes:

- I do not have a tile on my AT&T account page to active HBO Max

- I've tried adding a secondary account and activating HBO Max that way, but I receive the same error

- I've tried logging in on multiple devices -- PC, Apple TV, cell phone -- all result in the same error

- I've tried logging in on my PC through Incognito mode (meaning existing cookies are not interfering with the browsing session)

- I've tried creating an HBO Max account first, and then adding a subscription through AT&T, but it results in the same error

- I've changed my AT&T email but it results in the same error

- I've changed my AT&T password but it results in the same error

- I've contacted multiple representatives who have all stated/verified my account is eligible for HBO Max; they have all tried to transfer me to technical support but still there's been no solution

- This is not a temporary glitch as it has been happening for over a week now

Please provide a resolution to this issue. Thank you.

ATTHelp

Community Support

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203.5K Messages

3 months ago

No worries, JerichoX, we'd be happy to help you verify your HBO Max subscription and start streaming.

 

We'll be sending you a Direct Message to get started. Just look for the chat icon next to the bell icon in the upper right corner of the Forums page.

 

Talk to you soon!

 

Aminah, AT&T Community Specialist

New Member

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4 Messages

3 months ago

The direct message from ATT said that my HBO account would be provisioned within 72 hours but it still does not work. I receive the same error as above.

The DM I received from ATT stated a support case was created and I had to wait for the 72 hour provision period, but then the case was closed 24 hours later (not even past the 72 hour point) stating to create a new post if I have any further issues. I didn't even have a chance to say that my issue wasn't resolved after waiting 72 hours. Great.

My (now closed) case number is 312928508.

Please provide further assistance to resolve this ongoing issue that has still not been fixed.

(edited)

ATTHelp

Community Support

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203.5K Messages

3 months ago

We'll see if we can send you a new DM to check on the status of your ticket, JerichoX.

 

Aminah, AT&T Community Specialist

 

Tutor

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5 Messages

3 months ago

I've been a Fiber 1000 subscriber for many years.  I have had the Internet Security Suite for just as long and suddenly McAfee tells me subscription is expired on both of my PC's.  When I try to re-install, it is telling my that I am not eligible because I don't have high speed internet.  Yes...I do!  I have Fiber 1000! 

ATTHelp

Community Support

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203.5K Messages

3 months ago

Hello mikescot, let us share our updated security service with you.

 

The Internet Security Suite has been replaced with ActiveArmor. ActiveArmor provides network protection through your AT&T gateway for devices connected via Ethernet and Wi-Fi.

 

Here are the requirements:

  • AT&T Smart Home Manager to manage security features
  • AT&T Fiber plan based on current speed
  • BGW210 or BGW320 Wi-Fi gateway

You should see an AT&T Internet Security card in the Smart Home Manager. You can review the Terms & Conditions and install AT&T Internet Security from there.

 

Use the link provided above to learn more about all that ActiveArmor has to offer. If you have any other questions, just let us know.

 

Thanks for visiting the AT&T Community Forums!

 

Aminah, AT&T Community Specialist

New Member

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4 Messages

2 months ago

One month later, still cannot access HBO Max. I continue to have the same issue. Contacting AT&T and creating trouble tickets seem to be doing nothing in correcting this problem.

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