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ptmorgan's profile

Tutor

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7 Messages

Wed, Jan 17, 2018 11:41 PM

Escalation of $200 gift card problem

I want to escalate this problem up the AT&T management, as I believe this is subject to California Bait and Switch laws.

 

I got AT&T, and the offer was for $200 card. The lady said she would include a second card free, because of problems I experienced. I have waited, and when I called, AT&T are now saying that they can find no record of the conversation I had.

 

After mentioning I was on this website, suddenly it changed to, oh you have to claim the card within 120 days. My psychic powers are not so good anymore, so I didn't know that!

 

I have a record of everyone I spoke to including their IDs.

 

 

Community Support

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2.6K Messages

4 y ago

Hi @ptmorgan,

 

I am sorry about the reward card you were promised but did not receive. If you could please send me a private message with your name, account number, and a good number to reach you, I will be happy to investigate this further and see what can be done.

 

David, AT&T Community Specialist

Tutor

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7 Messages

4 y ago

It's now October 2018, still not heard anything...

 

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