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RachelEA's profile

1 Message

Thursday, November 16th, 2023 7:15 PM

Disruptive Outage, No communication (Nashville TN area)

My internet has been out since last Monday. I have been given guidance that it would be fixed every single day since then. It has been 10 days and I was just told by customer service that they actually don’t know when it will be back up now. I have tried to request a mobile hotspot as compensation for not having internet since this is extremely disruptive, and was told I would have to pay. The only solution they have provided is a credit for when my service comes back up. I work from home and while a credit is necessary, I also need a solution now. I am disappointed that no information was proactively communicated to me, and that I have actually been getting emails about upgrading my service as well. 

Community Support

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229.6K Messages

3 months ago

Thank you for reaching out to us @RachelEA. We understand the importance, and gravity of your situation. Let's get the answers you need.

 

Please visit our Service Outage page and sign in to your account, you'll be able to check the status of the outage and see any updates that are made.

 

Sometimes it can take a bit longer than expected to get service back up and running, but rest assured that our technicians will work to get your Internet restored as soon as possible.

 

If you need help with anything else, don't hesitate to write back to us.

 

ChrisM, AT&T Community Forums Specialist.

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