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kichigai's profile

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1 Message

Wednesday, April 13th, 2022 3:07 AM

Depth of fiber burial

When the tech was here to do the initial fiber install he laid the fiber on the ground and said that the line would be buried within 45 days - so far so good. I told him that I would be having the yard regraded in the near future and that the burial should be at least 6" deep and that it was only to be done when I was at home and could confirm the depth and where the fiber line was laid EXACTLY.

Anyway, about 2 weeks after the connection was made I was out of town for a few days and came home to find that during my absence the cable had been buried, BUT when I poked my finger into the burial slit in several locations I found that the line is only from about 1.5" to barely 2" deep. 

Short of pulling the line out and then digging a trench of the correct depth and reburying it myself what recourse do I have to get AT&T to correct the burial depth so when I have a Bobcat working in my yard it will not damage the fiber line.

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Official Solution

Community Support

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232.2K Messages

2 years ago

We are here to help you with your buried line, kichigai.

 

In order for you to get the best help with your buried line, we suggest that you contact our Buried Wire Center. They will be able to help you get that line buried further since it is to shallow, and it could potentially get dug back up.

 

You can contact them at (800.924.9420 and they are open Monday through Friday.

 

Let us know if you have any other questions or concerns.

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

 

 

ACE - Professor

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5.8K Messages

2 years ago

You’d be better off burying it yourself. You or your contractor should have all buried utilities marked prior to the grading work. It’s the law in most states to have it done ahead of time. It’s your contractors responsibility to not damage the line. Regardless of how deep it’s buried. 

(edited)

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