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dennisray91's profile

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2 Messages

Thursday, March 9th, 2023 2:50 PM

Delete email addresses

I currently have active ATT u-verse fiber cable internet service and Directv service. I recently changed my account primary email access to a gmail account. I currently have 2 email accounts which I would lie to cancel/delete. Is it possible to cancel/delete these 2 accounts and retain my ATT internet and Directv services using my gmail email address?

Accepted Solution

Official Solution

Community Support


232.3K Messages

1 year ago

Let's answer your email question, @dennisray91


You should be able to delete the emails as long as they're not tied to an active AT&T account. 

  1. Go to Profile.
  2. Select Contact info.
  3. Select the Email tab.
  4. Under Free AT&T email account, select Manage. If you don’t see that option, your email account can’t be deleted.
  5. Next to Member ID, select Delete Account. Select OK.
  6. Confirm that the Status at the bottom of the User Information section now reads Disabled. Your email account has been deleted.

You'll want to keep this in mind:

  • You can delete your AT&T email address if it's been 30-60 days since a paid AT&T service has been canceled or disconnected.
  • You can delete a free AT&T email account that’s never been associated with a paid AT&T service.
  • You can’t delete your AT&T email address if it’s associated with an active AT&T service.
  • Deleting a Member ID will delete any subaccounts created with that account.

If you have any other questions, please let us know. Thank you for contacting AT&T Community Forums.


Raiden, AT&T Community Specialist 

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