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1 Message

Sunday, March 21st, 2021 5:52 PM

Changed ATT password online. Not able to get email with new password.

I changed my ATT password online yesterday. I'm able to use the new credentials on to get my ATT email. When I try using the new credentials on my iPhone, my husband's Android-based phone and our Windows-based computers, we're being told the password and/or ID are incorrect. We know for a fact they are both correct. The inbound servers are also correct on our devices. Any idea what might be causing this issue?

Community Support


221.5K Messages

3 years ago

Hi there @bcubedn , Let us get you into your emails on all of your platforms!


One potential cause could be that the Secure Key for those devices and browsers needs to be updated. So be sure to check out the Create a secure mail key for setting it up but also in the additional area to see if they are set up correctly.


Let us know if you tried the Troubleshoot & Resolve for setting up emails to ensure it is configured properly with the devices your credentials are not allowing you to access it.


Let us know if this worked for you!


Megan, AT&T Community Specialist

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