Change address after install -- requires speed downgrade?
I recently moved into a new construction home with a brand new address. The original lot (+address) was split into two, and given two new addresses. When I tried to get AT&T Fiber set up, the new address only showed a 768kbps connection, while the old one showed 1Gig Fiber. The AT&T rep recommended that we get our connection set up using the old address, and then get the address changed by contacting a rep. So we did exactly that, and our connection has been up and running for a couple of months now.
The address change is proving to be difficult though. Whenever I talk to any rep, they tell me that they can change the address to the new one, but that they'll have to downgrade me to a 768kbps connection, even though I already have a 1gig fiber connection working! They always tell me that I'll have to return the equipment, and that they'll send some other equipment, and that "in a matter of weeks" I can get the 1gig back (but there's never any commitment of when exactly the 1gig will come back). This seems highly risky to me, and I'd rather AT&T first enable 1-gig for that address and then submit the address change. How do I get this to happen?