Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Get superfast AT&T Fiber internet
FiberUserman69's profile

3 Messages

Sunday, April 14th, 2024 5:56 AM

Can't Login to AT&T Fiber Account / Redirect to Directv

Every time I try to login to my AT&T / MY AT&T as of this evening it takes me to DirecTV - and I haven't had an account with them in YEARS.

Also, when I fight my way back to ATT, it tells me We can't display account information for one or more of your accounts. And doesn't allow me to see my own accounts or linked accunts.

NIGHTMARE. Please help or share your experiences.

I am having the same problem. When I go on the myatt app or the website, it says I do not have any active internet service. It even says I have Internet • UVERSE on the sign-in page even though it says I don't when I sign in. When I go in the smart home manager app, it says I have a 25 mbps plan even though I recently upgraded from 500 mbps to 1 gig a few hours ago. Their services must be down.

3 Messages

1 month ago

Sorry for your trouble, but happy to know I'm not alone.

I've had my 1gig up and running for more than a year now and it still happens. Guessing / hoping it's a system glitch for the evening. Good luck!

Community Support

 • 

232.2K Messages

1 month ago

Hi FiberUserman69,

 

Hope you're doing well.

 

We understand your concern and would like to point you in the right direction.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for visiting the AT&T Community Forums.

 

Emma, Community Forums Specialist.

Community Support

 • 

232.2K Messages

1 month ago

Hi there,

We understand that you’re unable to log in to your AT&T Fiber account. We hear you, and we'll be glad to assist you.

 

Let’s troubleshoot this issue step by step:

  • Make sure you’re using the correct User ID and password for signing in.
  • Remember that passwords are case-sensitive, so double-check your input.
  • If you’ve forgotten your ID or password, you can recover them online. Visit the or pages and follow the prompts.
  • If you’ve added extra security (such as a passcode), sign in with your ID and password, then select Forgot passcode to change your security passcode.
  • ⁠If you have more than one AT&T account, ensure you’re using the correct ID associated with the account you want to access. Learn how to manage multiple accounts with one ID.

⁠Occasionally, technical glitches or outages can affect login functionality. You can check for real-time AT&T service status on .

Ensure that your device is connected to a stable and strong internet connection. Sometimes, if your internet is unstable or slow, the myAT&T app may not open or respond properly.

Restart your router by pressing the power button, turning it off, and removing all cables and wires connected to it. Then power it back on.

 

If you’re using the myAT&T app, follow these steps and troubleshoot: 

  1. Delete the myAT&T app from your smartphone or tablet.
  2. Download the latest myAT&T app by visiting att.com/myattapp on your device or texting “myATT” to 556699 from your wireless device.
  3. Install the app and sign in with your user ID and password.
  4. Make sure you’re using the latest app version compatible with your device (iOS 12.1 or later for iPhones, Android 7.0 or later for Android devices).
  5. If you’re using a Windows mobile device, sign in to myAT&T using a web browser on your smartphone or tablet.
     

We recommend that you go through this article and learn in detail about ⁠myAT&T app troubleshoot.

 

Open the Smart Home Manager app and check the plan details there. If it still shows the old 25 Mbps plan, try the following: Sign out and sign back in to refresh the data.

 

Remember that technology glitches can happen, but I appreciate your patience as we work through this. If you need further assistance, don’t hesitate to reach out to us.

 

Thank you for contacting us on AT&T Community Forums. 

 

Jennifer, AT&T Community Specialist.

3 Messages

1 month ago

2+ hours on the phone already this morning with both AT&T and DIRECTV support (plus more in chat) and ZERO solution. Stunning for a billion dollar entity, really.

Stil stuck. Sunday going downhill fast.

ACE - Professor

 • 

5.6K Messages

1 month ago

Just a thought.  Have you tried logging into your account via a web browser, att.com?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.