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New Member


1 Message

Wed, Jul 22, 2020 11:46 PM

Can't log in, new account, CARE CODE: 201 [LU100]

I am trying to set up a new fiber account. I went through the process on my phone but was never prompted with the actual correct domain for my user ID but it would not let me create an ID without "" It wouldn't take my gmail so I guessed and typed in at the end of my user ID. It let me create the account. I have reset the password multiple times and I know it is correct. I keep getting this error message with the correct password and the USER ID THAT ATT ALLOWED ME TO MAKE AN ACCOUNT WITH.

I haven't even set up my internet yet and I'm already frustrated. If the issue is that the user ID is incorrect then, wow, major UI fail you guys. I was never prompted with "create your account ending in ''".


Community Support


179.9K Messages

1 y ago

We're here to help, @dorianshelby.



Have you tried using another device or web browser to log in? Have you cleared cache and cookies on your device?



We also have more information on how to find your user ID using your contact email. 



Let us know if this helps!



Elmi, AT&T Community Specialist. 

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