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New Member

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3 Messages

Saturday, June 26th, 2021 1:30 AM

Closed

cannot download McAfee

Hello,

I've tried re-downloading McAfee after experiencing some issues. I've done it before but this time when I hit the 'download' button I get taken to the McAfee website to purchase the software. It's never done that. I've tried different browsers and my computer meets the minimum requirements but I get nowhere. Please help.

This conversation has been merged. Please refer the main conversation:

Unable to Install AT T Internet Security Suite

ACE - Expert

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34.4K Messages

3 years ago

There is a known ongoing issue with McAfee.  AT&T is still advertising it, but McAfee isn't providing it.  I have raised the issue as high as I can, but I've heard nothing back from my AT&T contacts about it.

Community Support

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229.8K Messages

3 years ago

Here to help, @redeye05!

 

Thanks for the awesome info, @JefferMC!

 

Just as they mentioned, it is a known issue and we are working on a solution for it. Once it's resolved you will know due to being able to download it.

 

Thank you for reaching out to AT&T Community Forums!


CalebP, AT&T Community Forums!

 

New Member

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31 Messages

3 years ago

Yes it is a known issue with no disclosed time to resolution. I have been trying for almost 2 weeks. Have been told it was escalated within both AT&T and McAfee. I was given a case # .from McAfee.

What puzzles me is I have been working on this for almost 2 weeks and have been told it is a broken link. Well broken links are usually pretty easy to fix. In these times of cyber intrusion and ransomware, I would expect a link to Security Suite to be resolved pretty quickly. Or at least a temporary separate link provided to those who request it.

ACE - Expert

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34.4K Messages

3 years ago

AT&T's link used to reach a McAfee page that contained an installer.  For some period of time, you could download that installer, but it no longer worked.  During that period (ended several weeks ago), some AT&T customers were able to reach McAfee support via AT&T support and get a technician to download and install a working installer.  You might still be able to cajole AT&T support to contact McAfee support to get you installed, I do not know.

However, McAfee is now redirecting AT&T's affiliate link (and I don't think AT&T has changed their link) to their main security plan sales page.  I believe that all of the technical problems experienced by AT&T customers have been created by McAfee.  But AT&T continues to partner with them (like they do their Authorized Resellers) even though they're not upholding their end of the bargain.  OTOH, it could be that AT&T isn't paying McAfee like they're supposed to.  Hard to tell.  Neither is airing out the dirty laundry at this point.

I've asked my AT&T contacts again, but it's the weekend and they don't work weekends (usually).

New Member

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5 Messages

3 years ago

I've been trying since January, it's clearly a bait and switch, if I took this long to pay my service, I'd be out of service. 

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