Is the process of purchasing more GB of hotspot data straightforward, and can it be done directly through your mobile device or does it require interacting with customer service or a dedicated portal?
Scroll to My devices and select Manage add-ons for the device you want to add mobile hotspot data.
Scroll to Explore add-ons and select Hotspot data.
Choose Monthly or One-time.
Select Add to device and follow the prompts.
Heads up: For the 10GB recurring monthly add-on purchase, unused data will not transfer to the next billing period. For the one-time 10GB add-on purchase, usage is for 30 days regardless of bill cycle start and end dates.
Hope this information helps, and thank you visiting AT&T Community Forums!
Accepted Solution
Official Solution
ATTHelp
Community Support
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225.7K Messages
3 months ago
Hello, let us get the help you need.
If you are on Any Postpaid Plan, then you will have to upgrade your plan to have more Hotspot Data.
Otherwise, please check Add More Mobile Hotspot Data - AT&T Wireless Customer Support (att.com).
Thank you visiting AT&T Community Forums!
Ken, AT&T Community Specialist.
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arianamaria
1 Message
3 months ago
Is the process of purchasing more GB of hotspot data straightforward, and can it be done directly through your mobile device or does it require interacting with customer service or a dedicated portal?
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ATTHelp
Community Support
•
225.7K Messages
3 months ago
Hey there! We hear you, so let's get you the information you need.
To answer your question, the process to purchase additional mobile hotspot data is a simple process. All you have to do is:
Heads up: For the 10GB recurring monthly add-on purchase, unused data will not transfer to the next billing period. For the one-time 10GB add-on purchase, usage is for 30 days regardless of bill cycle start and end dates.
Hope this information helps, and thank you visiting AT&T Community Forums!
MikeN, AT&T Community Specialist.
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