Being Charged $10 more than quoted and it is REALLY bothering me.
OK, so I finally had ATT fiber installed at my house this month. When I spoke with the customer service rep I was told that my bill would come to $90 plus taxes/fees. I just received my bill via mail and it is $10 more a month than quoted ($100 vs $90). I spoke with this guy for a while regarding this fee, I was told the $90 was a flat fee (I wouldn't have to subscribe to auto-pay or jump through any other hoops). He also explained that my bill would be cut by $10 a month if I decided to bundle it with mobile plan within 30 days which I was seriously considering doing until I received this bill.
I feel very deceived and am extremely upset, is this a standard practice for this company? What regulatory agency do I file a complaint with because this is pretty shady?