Barrett Ave, San Jose, Fiber internet outage

 Allow us to shed some light on your service outage, @WinniePooh!

First, let's have you check our online outage tool. Once you click on the aforementioned link, you will be prompted to sign in to get the most up-to-date information on your current situation. If no outage is being shown, reboot your gateway as this is recommended after any service outage. 

These are the steps to reboot your gateway:

1. Unplug the power cord from the back of your gateway or modem. If you have: 
   • An internal battery backup, remove it
   • DSL, unplug the phone cord from your modem or gateway
2. Wait 20 seconds.
3. Put the internal battery back in if you have one. 
4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

If the link and steps above are of no help, be on the lookout for a direct message from us. This way we can access your accout to dig deeper into what you are experiencing. You'll see a chat icon in the upper right-hand corner of the page, next to the bell icon.

We look forward to hearing from you!

CalebP, AT&T Community Specialist