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rippedoffforrewards's profile

New Member

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5 Messages

Thursday, August 4th, 2022 1:50 AM

AT&T sent me a Visa Debit reward card with ZERO balance -- I will be calling to cancel tomorrow morning because of this scam

I ordered AT&T Fiber with the promise of a $150 reward card. I received the card and called to activate it. After doing so, it said I had "zero balance." The card doesn't even register with the online rewards center (rewardcenter.att.com/reward).

I have liked the service so far, but will have to cancel and switch to the other local provider because AT&T has ripped me off. The rewards center only accepts phone calls during limited times (inconvenient for a person with a job).

Why induce a person to sign up and rip them off? I probably would have signed up without the reward offering, but I cannot trust AT&T (and am happy I didn't choose to transfer my wireless service).

Accepted Solution

Community Support

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232.7K Messages

2 years ago

Hey @rippedoffforrewards, we understand your frustration and would be happy to help with your reward card.

 

We recommend that you reach out to our representatives at the reward center as they will have more information regarding your card.

 

You can also contact them at 800-288-9983 between 9 a.m. to 6 p.m. (CST), Monday through Friday.

 

If you have any other questions, just let us know! Thank you for contacting the AT&T Community Forums.

 

Robert, AT&T Community Specialist

New Member

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5 Messages

2 years ago

It got resolved. Really poor communication by the rewards center (their system was down for several days but no one bothered to put a notice on the site or phone system).

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