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Saraha93's profile

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Sunday, August 28th, 2022 12:46 AM

ATT says I owe money from an account, but I've never had one till recently

I moved into a new apartment that uses att fiber internet. I called to set up an account, and I was told I have an outstanding debt of $600+ dollars from an account in my name already. This is my first ATT account, so I think someone has used my identity. I got mail at my parents house when I was younger, but I thought it was all spam/fraudulent so I ignored it. Then I saw it on my credit report, disputed it, and it was removed.  But ATT still says I owe them money. How do I go about this? Can I submit a case?

ACE - Sage

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104K Messages

5 months ago

Moving to internet section

ATTHelp

Community Support

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207.3K Messages

5 months ago

We'll be happy to point you in the right direction to get this matter resolved @Saraha93.

 

If your identity was used to establish AT&T service without your knowledge, you'll need to contact our Global Fraud Management team. For digital phone, internet, or U-verse TV accounts, call 888.471.4576. You will be able to submit a case through that team.

 

Please let us know if you have any additional questions. Thank you for reaching out to our AT&T Community!

 

Darais, AT&T Community Specialist

New Member

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1 Message

2 months ago

I’m in the same boat. AT&T says I owe $1300 for an account I never owned. I’ve been with AT&T for 15 years. I’ve paid my regular bill on time no problems. This other unknown account I know nothin about. Now I can’t do anything except cancel my regular plan and move to another carrier. 

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