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ingridrainer's profile

Contributor

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1 Message

Tuesday, September 17th, 2019 4:22 PM

ATT Rewards Card Not Received : Tired of Being on Hold

To Whom It May Concern:

 

When setting up my wireless internet for my new apartment, I knew I was going to go thru ATT because of the great just internet promo that was going on at the time. I went thru the chat option on the website and spoke with a rep named "Justin" around July 23rd of this year. "Justin" informed me I would be receiving a $100 visa gift card for setting up my wireless internet service thru ATT. Since then, I have YET to receive this gift card which prompted me to call customer service only to find out there is a special rewards center customer service line I should have contacted. Here I am today, on hold for FORTY MINUTES after attempting to call yesterday (I was on hold 20 mins) and I am irritated that I still have yet to speak with a representative. I attempted the online portal and it was telling me my account number was wrong?? I need a solution to this soon. Why promise customers a reward just for them to take time consuming steps for them to may or may not get answers in regards to the situation??

Community Support

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225.5K Messages

4 years ago

We're here to help, @ingridrainer!

Since this is account specific, we will be sending you a Private Message (PM) to assist you with your issue. To read your private messages, please click the envelope icon at the top right corner of the page, or click here

We look forward to hearing from you!

Donovan, AT&T Community Specialist

Contributor

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3 Messages

4 years ago

Did you end up getting your gift card? I had service installed on 8/3/19 and have tried calling the rewards center line numerous times with no luck. What a shame that we are having to go through all of this to have a contractual promotion honored....  

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