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mass8's profile

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1 Message

Wed, Oct 5, 2022 10:45 PM

AT&T promised $350 reward card but gave $50 only.

I was told I will get a total of $350 reward card ($200+$100+50) when ordering AT&T Fiber Internet online. (I still keep the screenshot of the ordering page.) After a week of service activation, I did receive an email from AT&T Reward Center on 6/1, telling me to claim my reward. But it was $50 only.

I called the AT&T Reward Center at 800-288-9983 on 7/29, resulted in nothing. The Reward Center asked me to call Customer Service at 800-288-2020. Then I called that number immediately. After many times of transferring, a responsible madam finally came up and managed to find a male supervisor/specialist to help me. After I explained my problem, that man told me quite affirmatively that I will receive the rest $300 reward card in mail in 2-4 weeks from that day and asked me not to call the Customer Service any more. I spent almost 3 hours talking to many different AT&T representives that day but I still felt lucky, thinking my problem was resolved and that's the end of the story.

However, another 2 months have passed, I didn't received any more mail or emails about reward card from AT&T. I tried Reward Center 800-288-9983 today on 10/5. They said they can't do anything about it and asked me to call Customer Service at 800-288-2020 again. Then I tried Customer Service 800-288-2020, this time I was not so lucky to meet that responsible madam again. They just transfer me here and there again and again, ending up with nothing... I also heard of 120 days policy of AT&T today, which made me more hopeless.

I'm feeling quite disappointed and upset right now. I need help but don't know what to do. Any suggestions would be greatly appreciated.

ATTHelp

Community Support

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204.1K Messages

2 months ago

Hi there, @mass8. We understand that you are not getting your reward card as promised. We can help you with that.

 

As you have stated, that you have already spoken to our Reward Center, and they were not able to resolve this for you. No worries, we'll be happy to step in.

 

In order to move forward, we will need to move this interaction to the Direct Message space.

 

Once we send the Direct Message to you, you will see a chat icon, next to a bell icon, in the upper right corner of this thread, next to your Forums profile. 

In the meantime, please gather your account information together.

 

Please look for our Direct Message. 

 

Matthew, AT&T Community Specialist

ATTHelp

Community Support

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204.1K Messages

2 months ago

Welcome to the AT&T Direct Message space. In order to move forward, our next step is to review the account. Please use the link following this message in order to do so. 

 

Matthew, AT&T Community Specialist

New Member

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1 Message

2 months ago

The same thing is happening to me. Were you able to resolve this? And do you have any advice? Thanks! 

ATTHelp

Community Support

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204.1K Messages

2 months ago

We're here to help address your reward card concerns, @Warriorsfan97.

 

For further assistance with checking your eligibility and getting your rewards card, you'll need to speak with our Rewards Center. You can reach them Monday through Friday 9 AM to 6 PM CST at 1(800)-288-9983.

 

We hope the information helps, and please don't hesitate to reach back out should you have any other questions ot concerns. Thanks for reaching out on the AT&T Community Forums!

 

Jarod, AT&T Community Specialist

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