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zs's profile

Tutor

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3 Messages

Tuesday, February 21st, 2017 10:04 PM

ATT knew the Internet bill is wrong, but ATT can't fix it!!!

Recently, I bought ATT fiber Internet service online from ATT website directly. When I login the website, I saw the bill is wrong, discount is miss.

I talked with ATT online agents two times, they told me they can find the missed-discount, but ATT still need time to fix it.

I feel very disappointment to the ATT service, poor, very poor.

Right now, I'm worry about ATT can't fix the bill problem forever.

My Account:[edited for privacy – please do not post personal information]

 

Community Support

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229.6K Messages

7 years ago

Hi @Shen Zhang,

 

Sorry to read of your billing experience. We can look into this. Send us a message by clicking here. Include your full name, address, contact #, and a brief description of the issue. Our teams may email you using the email address associated with your forum ID so keep an eye out. 

 

-ATTU-verseCare

Community Support

 • 

229.6K Messages

7 years ago

Hi @Shen Zhang,

 

Sorry to read of your billing experience. We can look into this. Send us a message by clicking here. Include your full name, address, contact #, and a brief description of the issue. Our teams may email you using the email address associated with your forum ID so keep an eye out. 

 

-ATTU-verseCare

Tutor

 • 

6 Messages

7 years ago

I'm in the same boat. I agreed and signed up for AT&T Fiber internet promotional offer of $80/mo., but when my bill came about, I was and still am being billed the full price of $109/mo. Miraculously, I've had the incorrect bill prorated to the promotional price, but nobody at AT&T seems to be able to help me and get my price fixed. Unbelievable for such a long time customer that they are dancing around this issue. I'm sorely disappointed and might have to take my business elsewhere.
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