AT&T Internet Security Suite Download

I have contacted support at at least 6 times and keep getting told the link to the FREE AT&T Internet Security Suite is not working and the AT&T engineers are working on it. What is the hold up and how much longer before this ON-GOING issue is resolved. Plus why have customers not been notified of this issue via the Customer log in website?? Be proactive not reactive if you want to keep customer. A multimillion dollar company like AT&T should have this issue resolved in hours not months.!