AT&T Internet Keeps Dropping
My internet drops out almost daily now. Is it not possible to get in contact with an actual person? I don't get it. It seems like it would be easier for me to just switch to a different provider than try to fix the AT&T connection.
I have had an AT&T fiber internet connection since 2017. Over the past year, I have had intermittent dropouts of internet that have progressively gotten worse. Now 3-5 times a week, the router needs to be power cycled and every day there is a short outage of internet that resolves itself in a couple of minutes.
I have the Pace 5268AC router. I have the wi-fi on the router turned off. I have a mesh router that I have set to bridge mode. I changed the third party router from an Amplifi to a Netgear to see if it would help the issue to no avail. When I lose internet, I lose internet to the Netgear bridge and to the desktop computer I have connected directly to the Pace router with a Cat6 ethernet cable.
When I do the diagnostics on the AT&T website, it says it doesn't detect any issues. Sometimes it says it couldn't communicate with the gateway.
Could the problem be anything other than the AT&T service or hardware? If I have a computer hardwired directly to the gateway, that seems to remove the possibility that the wi-fi bridge is causing a problem, doesn't it? Is it possible that seven-year-old equipment could be causing the problem?
I'm tired of troubleshooting. I'm tired of not being able to get actual support. I'm tired of resetting the gateway and having the inconvenience of my internet cutting out at critical moments. This is my last ditch effort before just switching ISPs. The local cable company now has 1Gbps speeds so the cost of switching is only time but worth it now that the reliability of the connection is lousy.