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3 Messages

Thursday, July 6th, 2023 6:03 PM

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AT&T Fiber promotion

We purchased a new home last month and joined AT&T. I received an email from AT&T Fiber stating my Smart Home Entertainment package was available. Steps in the e-mail stated to click on the amazon.com link, put the entertainment package into my cart and checkout.  Instead, the amazon.com link provided states 

"Congratulations! The reward is currently not available. We apologize for the inconvenience. Instead, you have been given $329.95 in Amazon credits that can be used on any item sold by Amazon in the category listed below. You may have already used a portion of this reward. Please check your cart for the reward amount left."

I have no credits in my cart at Amazon.  AT&T says it is an Amazon issue (I called three different times) and Amazon says it is an AT&T issue.  I simply want my Entertainment package, or credits.  Help?

New Member

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2 Messages

11 months ago

I also spoke to amazon about it and they kept disconnecting the chat, saying that they could not help. I am lost on what to do in order to claim the credits..

New Member

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2 Messages

11 months ago

@Turbomama that worked and I see $0.00 due at check out. I really wish I would have gotten the credit instead. All 5 items individually add up to $165.95 when purchased separately (this is with the prime deal pricing, not the full price). Thank you for your help!

New Member

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4 Messages

11 months ago

@LovelyStrength  I know! I would have preferred the credit too but after spending over an hour chatting with Amazon- I didn’t feel that would ever happen. We could have gotten much more with actual credit but at least we get something now. :)

New Member

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2 Messages

11 months ago

oh thank you for this !! @Turbomama

so i suppose we will get the actual smart home bundle, instead of amazon credits?

I was hoping to get the credit so I could get other products but oh well.

Thank you again!

New Member

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3 Messages

11 months ago

@Turbomama - thank you! The credit applied, now we shall see if we get our bundle tomorrow as promised.  I will post with an update success or fail. GOOD LORD the hours I've spent on the phone and no one knew this answer.

New Member

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3 Messages

11 months ago

@Turbomama I received my Smart Home Bundle yesterday afternoon and set it up this morning. Again, thanks for your assistance. Why don't the AT&T reps know about this? Why are there so many 1-800 or 1-888 numbers to call? Enough venting. Thanks again!

2 Messages

9 months ago

If I accept this bundle will anything me added to my monthly bill? Or will there be any additional payments after receiving? 

Note: This comment was created from a merged conversation originally titled Amazon Home Bundle Special Offer

Community Support

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232.3K Messages

We want to point you in the right direction for your Amazon bundle, @JenMar00! 

 

As a privilege AT&T Fiber customer there is no additional charges on redeeming of Bundles/Reward.

 

You can find and claim your AT&T reward by visiting our AT&T Reward Center home page. There is an option to search by claim number or by entering your account number and zip code.

  • Within 6 weeks of activating and maintaining your service, you will receive notification via email or letter with instructions on how to redeem your reward.
  • Once you’ve claimed your reward, met the service requirement, if any on your offer and your active service has been confirmed, most customers receive their reward within three weeks. This may be up to nine weeks from your installation / activation date. You can obtain a real-time status for your rewards at the AT&T Reward Center.
  • Visit our AT&T Rewards FAQ for common questions in regard to your rewards card. 

Reward expiration dates vary by promotion, so please take note of the claim by date shown on your reward notification email or letter and on the reward tracker for your reward. In general, you will have a minimum of 30 days to claim your reward from the time you receive notification. For reward-related questions, please call of Rewards Support team at 800-288-9983 9 a.m. to 6 p.m. (CST), Monday through Friday.

 

Let us know if this helps.

 

 

AshR, Community Forum Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

2 Messages

8 months ago

When I signed up for AT&T Fiber, I was told by the person helping me that I would get a couple of bonus items. One of those was a smart home bundle from Amazon. After 30 days of service I had not received the email I was told I would, which included a link for the Amazon bundle, so I contacted customer support. The person I talked to said I should continue to wait and that it could take 45 days to process. On or about day 60, I contacted customer service again who told me to continue to wait, but that the link would eventually come. A few more months went by, still no link, so I made another phone call. Only this time I was told I did not qualify for the Amazon smart home bundle because it has to be set up at the point of purchasing fiber service. Their explanation was that “well, it looks like whoever did your sale didn’t put in the request to the rewards department to process the amazon bundle.”

I was informed there was nothing that could be done. Naturally, I was taken back by this information seeing as twice previously I had been told to wait for the link. Furthermore, the person told me I should have been more productive in finding out why I hadn’t received the link instead of just assuming it would come… Did I mention I was told by 2 customer service representatives that it would “eventually come”?

After attempting to plead my case of how this was bad service, the customer service person put me on hold while he talked to his manager. He eventually came back with “I can offer you a $20 credit on your account.” Obviously this was flat-out insulting. What I now find the most ironic is the latest AT&T commercial with the spokesperson on an airplane telling someone “it’s not that you don’t keep your word, it’s just that you haven’t.” This is beyond appalling coming from a company who said I would get something, reassured me twice that it was coming, then ultimately said I didn’t qualify for it because the person who did the sale didn’t push a button on a computer and submit a request to the rewards department. But then to offer a $20 account credit to cover for a $340 (that’s the cost of the Amazon bundle) mistake AND THEN tell me I should have been more proactive… that’s just bad form, AT&T. Bad form.

Note: This comment was created from a merged conversation originally titled Amazon Smart Home Bundle Scam

Community Support

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232.3K Messages

We hear you, and happy to guide you @ba20071011!

 

We recommend that you please contact our AT&T Reward Center Team. You can reach them at 800-288-9983 and, they are available from 9 a.m. to 6 p.m. (CST), Monday through Friday.

 

For further assistance, we are always here to help!

 

Nate, AT&T Community Forum Specialist.

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

2 Messages

Same issue but with the $100 Visa Reward Card. The first person, a manager, I spoke to at the Reward Center was not very nice or helpful. Kept telling me I had the Amazon Home Bundle Reward and they could not add the $100 Visa Reward. Never even heard of the Amazon home bundle until I called and it certainly wasn't on my Reward account. It miraculously showed up once I hung up. Didn't care that I had a transcript of the chat clearly telling me that when I placed my order I would get the the $100 Visa Reward. I just kept being repeatedly told the only reward available to me was the smart home bundle. I still have no dang idea what it is!

I thought surely this is incorrect. So, I called the reward center back. Spoke to a very nice person, very understanding, customer service skills on point. Although, she did tell me that it didn't matter that I had a transcript of the chat confirming eligibility for the $100 Visa reward card. She also couldn't explain to me why this "smart home bundle reward" just showed up on my reward account immediately after I spoke with the not so nice manager. Again, can't do anything for me - call customer loyalty. She transferred me.

Customer service couldn't do anything for me but offer me $5 off my Internet bill a month. 

Did I mention that we have been AT&T wireless customers for I know over 10 years? Was a DirectTV customer over 10 years and now a new fiber customer? NEVER AGAIN!

1 Message

5 months ago

how can I get AT&T Fiber in my neighborhood?  It is all around us, but not here

ACE - Expert

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35.6K Messages

5 months ago

@labee your post is not suitable for this thread.  Create your own.

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