New Member
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4 Messages
At&t (Edited per community guidelines)!
I was ok with my 300Gb internet until at&t called me offering faster and better internet 500gb! So I went a long and upgraded and my internet doesn't work since, they had me on hold over an hour to tell me that I have to wait 24-48 hours and to make a bad situation worst I'll be traveling overseas so I won't be able to view my cameras, water my grass, open my garage or even control my AC thermostat!
browndk26
ACE - Professor
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5K Messages
4 months ago
What model gateway? Have you tried a factory reset of the gateway? If you have an ONT, what color are its lights and the gateway lights?
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rbartley
New Member
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4 Messages
4 months ago
At&t is the worst. They called me offering better internet so I upgraded and it has yet to work, the worst part I am going overseas for a week and I won't have internet to view my cameras, open my garage, adjust my Ac Thermostat. I hate them go somewhere else sprint, Verizon, Comcast, even cricket would be better. Thank me later.
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ATTHelp
Community Support
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210.6K Messages
4 months ago
We can assist you with your Internet service, rbartley.
Please provide the information that browndk26 requested, so we can determine where to begin.
Aminah, AT&T Community Specialist
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rbartley
New Member
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4 Messages
4 months ago
I am not sure what model the modem is and I am currently at work. I do know I have fiber and it was working fine until at&t called and upgraded to 500. The light on the model is a white flashing. Yes I reset the modem and it still didn't work.
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ATTHelp
Community Support
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210.6K Messages
4 months ago
Thank you for that information, @rbartley!
Since the light on the modem is showing a flashing white light, let's move this conversation into a direct message. This way we can run some additional tests to determine the cause of this concern. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.
We look forward to speaking with you!
CalebP, AT&T Community Specialist
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