Get superfast AT&T Fiber internet
rbartley's profile

New Member

 • 

4 Messages

Wednesday, November 30th, 2022 2:28 AM

At&t (Edited per community guidelines)!

I was ok with my 300Gb internet until at&t called me offering faster and better internet 500gb! So I went a long and upgraded and my internet doesn't work since, they had me on hold over an hour to tell me that I have to wait 24-48 hours and to make a bad situation worst I'll be traveling overseas so I won't be able to view my cameras, water my grass, open my garage or even control my AC thermostat!

ACE - Professor

 • 

5.8K Messages

1 year ago

What model gateway? Have you tried a factory reset of the gateway? If you have an ONT, what color are its lights and the gateway lights?

New Member

 • 

4 Messages

1 year ago

At&t is the worst. They called me offering better internet so I upgraded and it has yet to work, the worst part I am going overseas for a week and I won't have internet to view my cameras, open my garage, adjust my Ac Thermostat. I hate them go somewhere else sprint, Verizon, Comcast, even cricket would be better. Thank me later.

Note: This comment was created from a merged conversation originally titled Save yourself!

ACE - Expert

 • 

27.4K Messages

Is this part 2 of your previous post?

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday.  You are my people.  😊

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Community Support

 • 

229.6K Messages

1 year ago

We can assist you with your Internet service, rbartley.

 

Please provide the information that browndk26 requested, so we can determine where to begin.

 

Aminah, AT&T Community Specialist

New Member

 • 

4 Messages

1 year ago

I am not sure what model the modem is and I am currently at work. I do know I have fiber and it was working fine until at&t called and upgraded to 500. The light on the model is a white flashing. Yes I reset the modem and it still didn't work.

Community Support

 • 

229.6K Messages

1 year ago

Thank you for that information, @rbartley!

 

Since the light on the modem is showing a flashing white light, let's move this conversation into a direct message. This way we can run some additional tests to determine the cause of this concern. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.