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j1223aw's profile

2 Messages

Tuesday, February 13th, 2024 9:32 PM

AT&T AntiVirus Plus powered by McAfee

AT&T AntiVirus Plus powered by McAfee

I am setting up the mcafee software and I get the error

I have an account but when I put in my email address to register I get :  something's not right its not you its us we cant get you registered right now please try again later
'
Im using the email att advised me to use.

Community Support

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231.2K Messages

2 months ago

Hello @j1223aw,

 

We will be happy to help you with the installation of the Antivirus software.

 

In order to do so, we need to make sure you are meeting the right requirements for the download. The article will also have helpful information you may need as well.

 

It is good to know that, if you have Internet or DSL with a connection of 3 Mbps or higher, the Antivirus would be free. If your speeds are 1.5 Mbps or lower, the charge for the software would be $5 a month for up to 3 computers.

1. Also try opening the Anti Virus Plus in different browser.

2. Copy the mcafee URL and paste it using Chrome Incognito mode.

3. Try logging through your ATT USER ID.

I hope the above information helps!

 

Please let us know if you have any other questions or need further assistance.

 

Thank you,

Justin, AT&T Community Specialist 

2 Messages

2 months ago

I am using fiber 300.

This is a standalone appication not opening in a browser.

I tried using att user id it did not work.

Community Support

 • 

231.2K Messages

2 months ago

Hi @j1223aw, We understand that you're facing difficulties setting up the McAfee AT&T AntiVirus Plus. We hear you, and happy to guide you.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page - https://www.att.com/support/contact-us/ to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
 

Thank you,

Nate AT&T Community Forum Specialist.


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