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kProphetk's profile

New Member

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1 Message

Tuesday, March 14th, 2023 7:15 AM

AT&T ACP Program screwups!

Every week or 2 I have to redo my ACP Program because AT&T keeps sending me a bill when I approved for 100% fee free Internet. I am disabled and its getting frustrating as (Edited per community guidelines) to keep doing this. I call and my bill gets set back to free, then a few days later I get a email with a bill.

ACP says its not them and AT&T says its not them - SO who is making this happen. Neither company wants to own up to this issue.

Plz understand that I have had brain surgery and this issue is causing me more stress then I need. My income is barley enough to handle what expenses I have.

Community Support

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232.4K Messages

1 year ago

We want to make sure you're able to keep your ACP benefits without the hassle, @kProphetk

 

Since you're already eligible and have signed up in the past, you'll want to call our ACP center at 866.986.0963 for further assistance. 

 

If you need help with anything else, please let us know. Thank you for contacting AT&T Community Forums. 

 

Raiden, AT&T Community Specialist 

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