AT&T $300 SCAM
When I originally signed up for services my husband and I asked SEVERAL times about the $300 gift card eligibility because of the att forum reviews and knowing a couple of people who have had bad experiences with att. The representative confirmed I qualified for the $300 gift card if I did the direct tv stream and fiber optic internet bundle. So I signed up for the bundle (like an (Edited per community guidelines)). Today 3/1/23 the reward center, att customer service, and direct tv customer support all say I only qualify for $150. I specifically ask the manager at direct tv and the reward center if all calls were recorded, to which they both stated “yes all calls are recorded”. I confirmed all calls are recorded because I wanted my original sign up call pulled and reviewed. What do you know, all of a sudden I get the same answer from both- “all call aren’t recorded, only some are recorded for quality and training purposes, I confirmed with the escalation team and my manager.” So I state how it’s suspicious that they would answer yes to that question and then it changes when I ask for their company to review my sign up call. Once I started talking about posting on this forum, writing reviews wherever I could, and how it’s a huge scam and this company deserves a (Edited per community guidelines) (Edited per community guidelines) for fraud the attitudes changed to “we can escalate to raise your hand complaints and give a $15 credit”. I just want what I was promised. You offer something to your customers and then don’t follow through. This is terrible customer service and I will be canceling as soon as I can. Pathetic and a waste of time.