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AlBobChuck's profile

3 Messages

Thursday, October 5th, 2023 7:00 PM

AT + T Active Armor

2023-10-05 AT + T Active Armor. Is it necessary to have it ? Today I called AT+T customer service for help on activating the Active Armor. I tried activating while on the phone with the rep and pop up said 'activation taking longer than expected.' The agent and I disconnected the call, then I received a pop-up followed by 'activation unsuccessful, please call agent,' Prior to calling customer service, I have tried activating the feature through the app, and I would a pop-up 'activation unsuccessful.' Any help would be appreciated. Thank you.

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Community Support


229.9K Messages

5 months ago

Hello @AlBobChuck!


Thank you for reaching out to us! We hear you, and happy to assist you with activating AT&T ActiveArmor. 


To set up AT&T ActiveArmor security if you have:

  • AT&T Smart Home Manager to manage security features.
  • AT&T Fiber plan based on current speed or Internet Air.
  • BGW210 or BGW320 Wi-Fi gateway or an All-Fi Hub.

If you meet these requirements, you’ll see an AT&T internet security card in Smart Home Manager. You can review the Terms & Conditions and install AT&T internet security from there.


However, if you do not have Smart Home Manager then, you can download the app on your mobile device from the Apple App store or Google Play store.


Please visit our website to learn more about ⁠AT&T ActiveArmor internet security.


Please visit the below provided links which will help you use the AT&T ActiveArmor.

Let us know if this helps.

For further assistance, we are always here to help!


Thank you for contacting AT&T Community Forum.

Nate, AT&T Community Forum Specialist.

3 Messages

4 months ago


Now work. Thanks. 
AT&T Fiber 300 - check.
BGW 320 gate way - check.

I download latest version Smart Home Manager on

smartphone and Active Armor now work great.   Thanks.

3 months ago

If you want it on your phone you have to go to my att app look at your account. Manage plan and go to managing your plan "add-ons" then scroll till you see actuve armor. Then click that and then youll see a button that asks if you want to add it to your plan. 

3 Messages

3 months ago

Dec 6, 2023.

I'm good.  :) 

Thank you.  :)

3 months ago

oh i see my bad 

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