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kobee's profile

New Member

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2 Messages

Sunday, January 22nd, 2023 9:12 AM

AT and T Armour not blocking sites

I am also paying for ActiveArmor Internet Security. I have a site blocked called YouTube.com (for testing purposes). But I am still allowed to access it.

My computer is in the correct profile where the site is blocked. I checked my computer local ip, and it matches what the router states. 

It seems like the security is not working at all. How can I get Active Armor Internet Security to block sites and porn like it states it should?

Please help

Community Support

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229.9K Messages

1 year ago

Hi there, kobee. We understand that you are trying to ActiveArmor to block certain websites, but it is not working properly. We can we help with that.

 

With ActiveArmor, the feature is called, Advanced Content Controls. The aforementioned support article has a video on how to use the Advanced Content Controls to do website blocking.

 

It is not the website itself that you are blocking, but the device trying to access the site.

 

If after trying the steps in the video and the test still doesn't pass, then we do recommend that you reset your router. This link will take you to our support article for the steps needed for the router.

 

Start with thos things and if they don't work, there is some much more that we can do.

 

Matthew, AT&T Community Specialist

New Member

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2 Messages

1 year ago

I went through the video.

Those are the things that I have done already.

What else do you recommend?

Community Support

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229.9K Messages

1 year ago

Hello kobee. We're happy to help you manage website access on your home network.

 

So that we can take a closer look at this with you, we will need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly.

 

In the meantime we recommend reading this article on setting content controls with the Smart Home Manager Application.

 

We look forward to connecting with you soon!

 

Tanatswa, AT&T Community specialist

New Member

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6 Messages

1 year ago

I couldn't find a detailed description of what this does (which in itself is a bit of a warning sign). It sounds like they're doing intrusion detection in combination with scanning your traffic for malware (including deep packet inspection).

Personally I wouldn't use it because the data collection according to their description sounds excessive to me.

1 Message

4 months ago

How was this resolved? I'm having the same issue.

6 Messages

28 days ago

I assure you the issue was never resolved. I just had a chat with support and they admitted that AT&T is aware that the Advanced Content Controls that they are charging for are not functional. Going by the dates on similar post, it looks like it hasn’t worked in over a year and a half. 

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