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tmmadison2010's profile

Contributor

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1 Message

Mon, Jul 24, 2017 6:24 PM

Address Verification Issue / Verified by AT&T Tech Representative

We are in a new home and the address isn't showing up as serviceable by AT&T although the two homes directly across from us are available for the full suite of AT&T products. This morning, an AT&T technician came by and verified that indeed our home is available for UVerse/Fiber Internet. Since we didn't have an active order there was nothing he could do about getting us installed, but he assured me if I passed along his report the customer service representative would place the order.

 

My hopes of it being that easy were quickly dashed after the first call to the sales account number. Now I'm left wandering through the myriad of 800 numbers trying to get someone who won't just keep repeating "I'm sorry but your address isn't available at this time". I've even offered to put the phone on three way and get the technician on the line but nobody will take up that offer.

Constructive

Employee

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27.9K Messages

5 y ago

send a private message to one of the community managers here they can help get an address validation ticket started

ATTHelp

Community Support

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192.1K Messages

5 y ago

Hi there!

We are sorry for the trouble with getting Fiber. We will be glad to help. To assist further, we need to gather more information. If you could, please send us a Private message by clicking that includes your account number and contact telephone number we would appreciate it.

Jessica, AT&T Community Specialist

Contributor

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1 Message

5 y ago

I have a friend who is desperately trying to get their address validates as well for a house they are moving into soon. There has been no update for 3 weeks, and I've been trying to convince them that AT&T is the way to go. Since AT&T services the rest of the community I wanted them to get on the Gigapower train as well. What needs to be done so that someone can look into this? They already have a address validation ticket created but it's been almost a month.

Contributor

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2 Messages

3 y ago

Anyone got an answer to this?

danendvor

Teacher

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26 Messages

3 y ago

I have the same problem and can't even get any answers about my ticket.

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