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bigblackwell44's profile

New Member


1 Message

Saturday, August 13th, 2022 6:41 AM

Account Not Linked

I tried logging into my account and it says I don't have an account linked with att. Been with them for several years now and have been paying on time. Why is my account not linked all of the sudden anymore?

Accepted Solution

Official Solution

Community Support


232.8K Messages

2 years ago


Hi there, @bigblackwell44. We understand that you are having a concern where you have multiple services with AT&T, and you cannot see all of them on your account. We can help you with that.


Using this awesome linking accounts under one ID support article, you will be able to sign in to one account and link all of your services under one user ID.


Follow these simple steps in order to link or relink your accounts: 

  1. Go to My linked accounts in myAT&T.
  2. Select Link another account. We’ll look for other IDs or accounts that belong to you.
  3. If you don’t see the account you want to link, choose Search for it now. Or, take one of these steps:
    • To link your email, select Add an existing AT&T email account and follow the prompts. When you link an email account, the email password becomes the same as your myAT&T password for the user ID.
    • To link any other account, enter your AT&T phone number or account number and your billing ZIP Code, then select Continue.
  4. Enter more info to prove your identity, if asked.
  5. If we find the account on another ID, you can:
    • Combine the other ID with the one you used to sign in..
    • Sign in with the other ID.
    • Give account details to get second-person online access right away.
    • Ask the account owner for second-person online access.

Try these steps and let us know if they work for you. 


If you need further assistance, or run into any errors when linking your accounts, please come on back here. 


Thank you for being a loyal AT&T customer. 


MatthewD, AT&T Community Specialist

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