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tonyemerson's profile

New Member

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4 Messages

Wed, Oct 5, 2022 4:59 PM

$70 gigabit guaranteed for life rate not being honored by ATT

I signed up for the inaugural $70 per month for life plan when I moved in 5.5 years ago. Now ATT is saying that plan was not guaranteed and they are increasing the monthly charge to $74.99.  Has anyone else had this problem of them lying and increasing the price on a guaranteed rate?

I have spoken with a rep and a supervisor and they just say costs have increased so they need to increase their price.  Any suggestions on which regulatory agency I should complain to or should I seek out a lawyer to initiate a (Edited per community guidelines) suit as I imagine there are many people here in San Jose and statewide that have been cheated in the same way?

OttoPylot

ACE - Expert

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19.2K Messages

2 months ago

As mentioned by dave006, it could be tax and fee increases as dictated by the  county, city, or state. All providers do that. Your basic cost stays the same but it slowly creeps up as taxes/fees are increased. Nothing you can do about that.

New Member

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4 Messages

2 months ago

There are not taxes or fees on Internet in my location - the listing on the bill is just for 1 gigabit internet and that is is!

OttoPylot

ACE - Expert

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19.2K Messages

2 months ago

I'm surprised. I'd take a closer look or call Billing for an explanation. 

New Member

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4 Messages

2 months ago

I did call ATT and they said their costs had gone up so they raised the rate.  When I asked what guaranteed for life meant when I signed up they just effectively said tough - this is the new rate.  Very frustrating.

OttoPylot

ACE - Expert

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19.2K Messages

2 months ago

Then file a complaint with the BBB. Those go straight to Corporate and someone from the Office of the President will contact you.

tonydi

ACE - Guru

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8.5K Messages

2 months ago

@tonyemerson   You don't happen to have a copy of the "fine print" from when you signed up for the lifetime service that shows the terms, do you?  I'd love to see exactly what it said.  AT&T pushed out this price increase seemingly across the board and I wonder if they messed up and pushed it to those special accounts like yours.

New Member

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4 Messages

2 months ago

I can't find any contract I signed up for - if anyone has details of what the launch gigabit fiber offer was I would appreciate getting a copy of it.

OttoPylot

ACE - Expert

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19.2K Messages

2 months ago

Without the contract or paperwork you were given, and signed or agreed to, it's going to be difficult.

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