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New Member

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17 Messages

Tuesday, January 25th, 2022 2:36 AM

Nokia cell booster (femetocell)

I just received a cell booster from ATT.  Model SS2FII femtocell multi-band soho.  The power LED blinks white and the internet LED blinks orange.  The Nokia manual says I need to open udp port 150, 4500, and 123 but I can’t open these ports without the IP address.  Does this unit have a default IP?  I can’t see it on my network yet my old 3g microcell works just fine using the same network cable.  I don’t know how to get this working and no one from ATT can help.

ACE - Expert

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23.7K Messages

2 years ago

@L2harris Then in your situation a femtocell will be the way to go. How about WiFi-C?

With regards to your dropped calls and the MicroCell, that could be related to your DSL connection. The new Cell Booster requires a bit more minimum bandwidth than the MicroCell and may be more sensitive to jitter and line noise. There is a section in my MicroCell Tech Guide that discuses line quality issues. There is really nothing you can do on your end so it would have to be something that AT&T needs to correct on your line. It could be a simple as fixing your physical connection or something on their backend.

(edited)

Community Support

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229.4K Messages

2 years ago

Hi L2harris! We are here to address your dropped calls concern!

 

The AT&T Cell Booster serves as a small 4G LTE cell tower in the home and uses the customer's broadband Internet connection to carry the call/data traffic to the AT&T network. For indoor and wireless coverage concerns, we recommend the AT&T Cell Booster to keep you connected.

 

To check for coverage for your AT&T Cell Booster go to boost your wireless signal >Check service area to see if you can use an AT&T Cell Booster in your area. Lastly learn how to set up and connect to the AT&T Cell booster with our device support tool

 

Let us know if this helps! Thank you for reaching out to the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist 

New Member

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12 Messages

2 years ago

@OttoPylot . It is always on, on my phone.

New Member

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12 Messages

2 years ago

Looking for some help and suggestions for the new cell booster.

ACE - Expert

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23.7K Messages

2 years ago

@L2harris If WiFi-C is always on, and it works, then you don't need the Cell Booster unless other phones that use your connection that don't have WiFi-C capability. As far as help with the new Cell Booster, it is coming as soon as I get my Tech Guide updated (which is in a link in my sig line) for the new Cell Booster.

There are some definite issue with AT&Ts IT/Engineering Departments and the rollout of the new Cell Booster so they are working on it. Support is doing the best they can but they are limited in what they can do and the resources available. You'll just have to be patient because the Cell Booster was not quite ready for prime time.

Community Support

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229.4K Messages

2 years ago

Hi there again L2harris

 

Let us know if you have attempted connecting your cell booster to better assist you and if you are encountering any hiccups with the set up and connection. Please use our AT&T Cell Booster App, available in the App store to register and activate your AT&T Cell booster and manage your registered devices. 

 

We hope this helps! Reach back out to us if you have additional questions. Thank you for reaching out to the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist 

ACE - Expert

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23.7K Messages

2 years ago

Let’s hope that the Cell Booster app works better than the MicroCell app did because that was a total exercise in frustration.

New Member

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1 Message

2 years ago

Same issue here. ATT support hasn't got a clue. I was on the phone for an hour with two support specialists who had little, if any, background with micro cells. After an hour I was told to check the ports on my router and call pack after I was certain the three they specified were open. IMHO: this (Edited per community guidelines) should be plug and play. Is some senior citizen in Pasadena sup(Edited per community guidelines)e to know how to open ports to make it work! As an aside the GPS antenna connection should click in - presently you can't be certain its securely plugged in.

(edited)

ACE - Expert

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23.7K Messages

2 years ago

@CapeFlyer The included antenna should only be "as needed" if you can't get GPS lock by placing it within 18" of a window with an unobstructed view of the sky. The problem with the ports, which should be open by default on a lot of routers can be open on your end, but if there are issues upstream that's a network issues that Engineering has to fix. 

What Support should do is see if they can "see" your Cell Booster from their end or ping for a response on each port. That at least would show that the pathway is clear.

As far as Support not knowing what is going on, they are trying to do their best with what they have and the minimal support that they get. This is exactly what happened years ago when the MicroCell was first introduced and why I put together the MicroCell Tech Guide (link is in my sig line). What I plan on doing is updating the Guide for the new Cell Booster (which is actually a femtocell) so that it will be a one-stop document to go to for tips and troubleshooting as I gather information.

The Cell Booster, imo, was released to the current MicroCell users too soon. But AT&T is agains the wall now with the MicroCell service being terminated in about 4 weeks.

New Member

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23 Messages

2 years ago

By way of clarification, my experience with WiFi C is it doesn't work for MMS. It may be good for calling but texting pictures not so good. Have family out of the area so MMS is required. 

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