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New Member

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17 Messages

Tuesday, January 25th, 2022 2:36 AM

Nokia cell booster (femetocell)

I just received a cell booster from ATT.  Model SS2FII femtocell multi-band soho.  The power LED blinks white and the internet LED blinks orange.  The Nokia manual says I need to open udp port 150, 4500, and 123 but I can’t open these ports without the IP address.  Does this unit have a default IP?  I can’t see it on my network yet my old 3g microcell works just fine using the same network cable.  I don’t know how to get this working and no one from ATT can help.

New Member

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17 Messages

2 years ago

@Nemesis_Prime and @OttoPylot     Yes….I connected the new femtocell to the yellow WAN port and my network cannot see it.  If I use the same network cable and plug it into my 3g femtocell it works perfectly.  The same Ethernet cable works to get my PC on the internet.  My network is fine.  As far as port forwarding goes, I can open the necessary ports but without knowing the IP I’m dead in the water.  I need to review the suggestions from @ATTHelp to see if I’m missing something.  Again the crazy part is the old 3g femtocell works with the same Ethernet cable and port used for the new 4g femtocell.  

Community Support

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232.2K Messages

2 years ago

We are always here, @Bryanchiappelli!

 

Let us know how those troubleshooting recommendations help.

 

Lar, AT&T Community Specialist

ACE - Sage

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117.7K Messages

2 years ago

@OttoPylot

And you thought you could sit back and retire your M-cell expertise! 🤣.   On it goes

ACE - Expert

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24.5K Messages

2 years ago

@formerlyknownas I really hope that Mobile Broadband and Network Service gets back to me. My Tech Guide is pretty much ready to go if I an get the necessary info from them. Once I get on in my hands I'll have a better idea of what I'm dealing with. I am really working hard now for the second set of steak knives 😉.

@Bryanchiappelli I doubt if AT&T will publish the IP addresses because of security reasons and, if they operate it like they did with the MicroCell, the IP addresses will change from time to time. When I was using port forwarding a long time ago with my DPH-153 version, I just directed the MicroCell to the 4 ports needed with a static address supplied by my router and locked it down by using the MicroCell's MAC address. That way, if the address did change on the AT&T side, connectivity remained constant and reliable. If not, a simple power cycle of the MicroCell and router was all that was needed. If AT&T has made security even tighter that I do not know until I get on in my hands (which should be very soon).

I mentioned this in another post but when you talk to Support, be kind. They really do want to help but they are only as good as the support that they receive. All Support staff are given the same training documents and updates but they don't get disseminated at the same time, and there isn't any followup on what they actually tell the customers if the script doesn't work. The Support staff is just too large to keep tight control on what they say and do.

(edited)

New Member

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17 Messages

2 years ago

@OttoPylot @ATTHelp I am now able to see the 4g femtocell on my network.  Had to revert to factory settings on my router and the femtocell IP became visible.  I was also setup port forwarding on my router and I see packets sent and received (see images below).  That’s the good news.  Bad news is the power LED still blinks white and the internet LED blinks orange.  I’m hoping when ATT registers my femtocell it will work.

Community Support

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232.2K Messages

2 years ago

We appreciate the follow up @Bryanchiappelli!

 

The registration can take several minutes to complete. Once complete, the device will display Registered.

 

Hope you are able to get your device up and running!

 

Lar, AT&T Community Specialist 

New Member

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17 Messages

2 years ago

@ATTHelp   I received the following email from AT&T….

Hi, Bryan

“Hi, Bryan

Success! Now please follow the AT&T Cell Booster app instructions to set up your AT&T Cell Booster. We'll let you know when you can make calls.”

The last sentence is my concern.  I received this message 3 days ago and still haven’t received the feedback that my serial number is in the system and ready to receive calls.

ACE - Expert

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24.5K Messages

2 years ago

@Bryanchiappelli Little steps 😉. AT&T needs to modify the user's Cell Booster login page so you can see the serial number, address, phone number(s), status, etc like the myAT&T MicroCell Settings page was. This was definitely not ready for prime time.

New Member

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17 Messages

2 years ago

@OttoPylot ..No doubt - baby steps.  I have a case number that was started on Saturday and haven’t heard back.  I’ll be following up tomorrow.  When the AT&T tech tried to enter my femtocell serial number he couldn’t because the serial # started with “LB” and their registration form wouldn’t allow such a serial number.  You can’t make this stuff up.

Community Support

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232.2K Messages

2 years ago

Thanks for letting us know, @Bryanchiappelli

 

We'd advise for you to wait a few hours, to allow for AT&T to reach out and provide you with that information. If you don't receive your device information by tomorrow, feel free to reach back out and let us know so that we can further investigate. 

 

Thank you.

 

Lynn, AT&T Community Specialist

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