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Magic Speller's profile

Voyager

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3 Messages

Friday, October 17th, 2014 2:31 AM

Microcell with Fixed Wireless Internet Service?

Hi everyone,

 

I have a big problem I'm hopeful someone will be able to help me with.

 

For years with AT&T, we have never had cell phone service in our house. The local AT&T store was very good about agreeing to provide a microcell/femtocell to solve the problem, which got me quite excited! 😉

 

Unfortunately, when it came time to set it up, nothing worked. I called AT&T and they informed me that the microcell will not work with my ISP (Digis), which uses fixed wireless to provide the service. A Digis representative tonight confirmed that he knows of no way to get the two to work together.

 

I was surprised, however, when he came back and said that he knows that T-Mobile and Verizon customers have been able to get similar setups (with femtocells, I assume) to work.

 

I have been happy with AT&T otherwise and prefer not to switch. I told the man at the AT&T store that I would stay with AT&T if they gave me the free microcell, which was only reasonable. That was assuming, however, that it would solve my problem. Now I'm reconsidering.

 

Of course, if I were to switch to T-Mobile I wouldn't need a femtocell; my next-door neighbor gets good reception inside.

 

If I do switch, of course I will return the microcell, but I would still prefer to say. Does anyone know of a way that I can get this to work?

 

Thanks.

ACE - Expert

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24.2K Messages

10 years ago

Unfortunately the MicroCell is designed for land-based internet connectivity. AT&T does not support satellite and/or wireless connections. Some have been marginally successful with those connections but it is not reliable. The reason being is that jitter and lag are just too variable to maintain a stable 24/7 VPN connection to the AT&T mobility servers. There's nothing that can be done about that. It's all on the ISP end.

 

If T-Mobile has a strong reliable signal in your area then you won't need to use a femtocell. I don't know if T-Mobile offers a femtocell or not. I know Verizon does, as well as offering their own VoIP service. However, there have been issues using AT&T cellular service over the Verizon network.

Professor

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2.2K Messages

10 years ago

There have been instances where femtocells have worked with a wireless ISP service but they are the exception rather than the rule.  The inherent shortcomings of wireless internet (latency, jitter, bandwidth) do not play well with VOIP femtocells.

 

T-Mobile takes a different approach to providing cellphone coverage in marginal areas than AT&T, Verizon or Sprint do.  They use WiFi (their WiFi Calling service) instead of a femtocell to provide cellphone coverage in a home that has poor tower reception.  You would need to have a T-Mobile cellphone that supports WiFi Calling (most all the new ones do).  However, in your case I would think that you would have the same problem with the wireless internet ISP regarding the above-mentioned shortcomings.

 

So to answer your question, I don't believe there is a way to make a Mcell work with AT&T(or Verizon and Sprint) given your wireless internet connection.  If T-Mobile service is decent enough in your home that you won't need to use their WiFi Calling feature, then your best bet is to switch to T-Mobile.

ACE - Expert

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24.2K Messages

10 years ago

I agree.

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