
Community Support
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15.2K Messages
MicroCell Troubleshooting and LED Guide
Hello Community!
One of the most common topics we see on the forums is regarding the Microcell. Specifically, how to identify and understand the differences between the LED light indicators on the device as well as troubleshooting steps to resolve any issues.
As we looked through all of this great content, we wanted to provide a one stop location for all the most common LED related questions we have seen throughout the forums, as well as the helpful links for some of the main troubleshooting questions. The information contained below is a combination of the great community content, as well as information provided by our Advanced Technical Support team that supports the Microcell every day.
We hope the information below is helpful!
Tim, Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
MicroCell LED Guide
Power LED
Ethernet LED
GPS LED
Computer LED (only on white model MicroCells)
Network or 3G LED
We also have comprehensive Video content to help you navigate any issues you might be having:
Note: A failing AC adapter can affect any of the LED lights so it’s always a good idea to check the adapter with a voltmeter, especially if the MicroCell is a few years old or you have experienced numerous or unexpected power outages.
You can also find a full list of Microcell support by visiting our Microcell support site!
Thanks again for all your fantastic questions and support, and please comment below if there is anything we’ve missed!
Katie, Community Specialist
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OttoPylot
ACE - Expert
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22.8K Messages
8 years ago
For those interested, I will update my Tech Guide to include the new information about the red 3G light. AT&T has made some changes to the light pattern now so I will incorporate that, with a little more detail, in my update.
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Munie12
Voyager
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2 Messages
7 years ago
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OttoPylot
ACE - Expert
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22.8K Messages
7 years ago
@Munie12 - which light? Usually an LED will briefly flash yellow and then go to green or red. Are you experiencing any problems?
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