Microcell location mismatch
Hi. Back in May, I got a Microcell for my Office on the ***. I used an external GPS antenna in the window, allowing me to locate the microcell more centrally to the office. It worked great until about 3 weeks ago, and ever since then I have been calling support over and over to attempt to resolve this with no fix in sight. I RMA'd the unit for a refurbished one, and after that still didn't work exchanged that unit for a new black microcell without the GPS port on the back. So now the unit sits in the window at my office which is less than ideal, but I'm just trying to get it to work. I have deactived and re-registered the device time and time again. It usually takes about 4 to 6 hours for the unit to get GPS lock and when it finally does it complains
"Error 102 - The registered address does not match the actual device location."
Given that all three units were showing this behavior I am now of the opinion that there's a problem in AT&T's GPS map of some sort. I tried putting in other addresses near my building, and nothing works. Since the device takes so long to get GPS lock, it is hard to get any resolution for this problem with phone support. The address in question is ***
Does any one have any ideas about getting a resolution to this problem? Thanks in advance.
Steve [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]