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bob_lipp's profile

Contributor

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3 Messages

Wednesday, May 11th, 2016 10:34 PM

Microcell - calls cut in and out on my end with voicemail and 3-way/on-hold calls

I've done some searching through these forums as well as others and I'm not seeing anyone with the same problems I'm having.  Hopefully someone on here can help me out.

 

First some background.  I'll start with saying Samsung phones are terrible.  I had a Galaxy S4 and had an issue with the phone not ringing when people call while I was at home.  Changed to LG G4, problem was gone.  Upgraded again to the Samsung Galaxy S6 Active and problem comes back.  Doubt that it's coincidental.

 

Since I work from home I figured I'd try the Microcell.  For the most part, problem is fixed.  Everything connected ok, activated, phones connect to Microcell, phone now rings when people call all the time.  HOWEVER, there's another odd issue with call quality.  Here's the symptoms:

 

1. If I call someone and they answer, sometimes I can't hear them for a half a second.  Then everything seems to be ok.

 

2. If I call someone and get their voicemail, the sound cuts out on my end, goes on and off for about a second at a time.  I can't understand their end and so I almost can never leave a message.  I think this seems to only happen when I'm calling another cell phone and not on landlines.

 

3. If I'm on the phone and someone calls me, if I put the original person on hold to answer the other call the sound cuts out for a second, in for a second, out, in, etc.  I can't hold the conversation and I have to drop both calls and call them back.

 

4. If I'm on the phone and try to initiate a 3-way call, same problem.  Cuts in and out.  Doesn't matter if it's a cell or land line.  If someone else initiates the 3-way call everything works ok.

 

I'm on Charter internet with continuous 95+ Mbps download and 4+ Mbps upload.  I have quite a few devices on my network but I've not found anything stating that this would be an issue.

 

Anyone else have this same issue?  Any tips on what to try?  I've looked through Otter Pylot's guide but I'm not having connectivity issues, just these odd problems stated above.

 

Thanks in advance!!

ACE - Expert

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24.6K Messages

7 years ago

@Risk503 - "Art" is one of thousands of AT&T CS's. Check the adapter when it arrives.

 

Tutor

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7 Messages

7 years ago

LOL. "Art" was autocorrected. Supposed to be ATT is sending a new adapter. I'll check it. Thanks

ACE - Expert

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24.6K Messages

7 years ago

@Risk503 - got it Smiley Happy

Tutor

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7 Messages

7 years ago

Ottopylot. Are you sure about the adapter voltage at +-16v. My adapter lists 12v as the output on the plug in part. It lists this on the label

ACE - Expert

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24.6K Messages

7 years ago

@Risk503 - 12V is the output voltage of the adapter once a load is applied. 16VDC is the "overhead" voltage when there is no load applied. Once a load is applied, that voltage drops a bit. So if it is reading 16VDC with no load, and then drops once a load is applied, you are still within 12VDC output. However, if the adapter reads 12VDC with no load, and then drops below that once the load is applied, you're going to have issues.

Tutor

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7 Messages

7 years ago

OK. Thanks. I'll test the new one when it arrives. Btw. The incoming calls seem to be fixed. No more cutting in and out. At least today it was. We'll see how long it lasts. Have you heard from anyone else that conditions are improving?

ACE - Expert

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24.6K Messages

7 years ago

@Risk503 - AT&T has been rolling out the fix so yes, there are others reporting that the garbled incoming call issue is fixed. It just may take awhile to roll out to everyone.

Tutor

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5 Messages

7 years ago

Update - sometime in the past month (April) this problem totally went away.  All calls are fine now.  I changed nothing on my end.  Same phones (the problem occurred on multiple different model iPhones), same router, same MCell, same ISP (Verizon).  The only change I am aware of is that we have done regular IoS updates.

 

 

Does anyone know if anything changed on the AT&T side?  The Verizon side?

Is it possible that a phone update fixed the issue?

 

thanks in advanced.

 

 

ACE - Expert

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24.6K Messages

7 years ago

@dzpw0p - AT&T did roll out a fix a few weeks ago for the garbled in-coming call issue, which took awhile to propagate thru the system but did appear to correct the issue. The 3-way calling/call waiting issue was a random issue and to whether AT&T pushed a fix for that (I haven't heard anything) or Verizon fixed it on their side is unknown.

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