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rolshan's profile

Contributor

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2 Messages

Friday, September 19th, 2014 8:36 PM

iPhone 6 Not Working on Microcell

I recieved two iPhone 6's today as upgrades. The iPhones they replaced had no issue connecting ot the Microcell. Even though the phone number of the iPhone 6's are provisioned with the Microcell, they have failed to connect for over 3 hours. I have tried rebooting the phones and Microcell, which did not resolve the issue.

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Official Solution

Tutor

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3 Messages

10 years ago

Got it working. After some research, here's how I got it to work.

 

Logged into MyAT&T Account.

Went to Microcell settings.

Deleted all numbers in there (except my own because it won't allow that)

Added all the numbers back in.

Cycled Airplane Mode on then off.

Then it finally connected to my iPhone 6.

 

I changed no Cellular options on the phone, it's still set for LTE to do voice and data.

 

Hope this helps everyone!!

Contributor

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2 Messages

10 years ago

I've got the same problem.  iPhone 5 with iOS8 worked perfectly for 2 days.  Activated my iPhone 6 and the microcells (I have 2) will not connect to the iPhone 6.  Reboots don't help.  UGH!

Contributor

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1 Message

10 years ago

I am having the same issue with my iPhone 6....Microcell is still working with non-iPhone 6 phones.....iPhone 5 and Samsung Galaxy S3 working just fine.

Contributor

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1 Message

10 years ago

So, I rebooted again for about the 10th time in 4 hours and mine is now seeing the MCell!

 

The only thing I did was log into the MCell app and delete an old phone number that was in the settings. Then a phone reboot.

Contributor

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2 Messages

10 years ago

Same for me.  I have tried the following with no luck:

 

1. Hard reboot

2. Reset Network Data

3. Turn off LTE (cycling airplane mode - airplane mode on/off to force a new search for microcell)

4. Turn off cellular data (cycling airplane mode)

 

 

 

Contributor

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2 Messages

10 years ago

Soft or hard reboot (holding down just the power button or power button and home button)?

Tutor

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3 Messages

10 years ago

No reboot for any device. Just turn follow my steps and you'll be golden.

Contributor

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2 Messages

10 years ago

I have the iphone number as the admin, how do I deleted that one?

ha-ha

Contributor

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2 Messages

10 years ago

Same issue.  I will try the solution provided.

Tutor

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3 Messages

10 years ago

I wasn't able to delete mine either, as I'm the master user as well. I think the microcell just updates the data as I think it's looking for your older model phone. So if you delete the numbers, then readd them, it pushs all the proper data needed to connect to your new shiny iphone.

 

Coming in 2015 when Wifi VoIP Talk becomes available... we won't have these issues anymore as the microcell won't be needed...

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