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Non-Profit's profile

Contributor

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2 Messages

Wednesday, February 24th, 2016 4:29 PM

I work for a non-profit group that recieves donated goods.

We get the White Microcell modems on occasion and we Reset them and sell them back to the general public. We get customers contacting us saying they can not register the units because they are already registered to a phone number. Is there anyway that the old phone number can be released, so the new user can use these items? Or is the unit no longer good because it is/was from a previous customer?

Accepted Solution

Official Solution

ACE - Expert

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24.5K Messages

8 years ago

As previoulsy mentioned, the AT&T account holder who originally registered and activated the MicroCell to their account has to deactivate the MicroCell from their account, otherwise AT&T has no easy way of knowing if the MicroCell is still associated with a post paid AT&T cellular account in good standing or has been stolen.

Professor

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3.2K Messages

8 years ago

Only the customer that originally registered the device can unregister it. Prevents stolen microcells from being reused.

Contributor

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2 Messages

8 years ago

Thank You very much for the information. We will educate our employees to look for these units and check the status to see if they are still connected to an account or not, before we list them for sale. I do not want to frustrate anyone with a unit they can not get connected to.

ACE - Expert

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24.5K Messages

8 years ago

It may be difficult to check the status without having to actually attempt to register/activate, which would require a post paid AT&T cellular account and the proper internet connection. It would be nice if you could query the serial number but I don't know if there is a mechanism in place at AT&T to do that.

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