What is happening with 3G?
ATTDmitriyCM's profile
20th Community Anniversary
Knowledge Share
Halloween 19'
Community Manager

Community Manager


10.3K Messages

Saturday, September 20th, 2014 6:29 PM


How to connect the new phone to my Microcell?

Did you get a new device? Awesome!


You might need to perform few easy steps to let your Microcell recognize it, read on for more information...

Rethink Possible

Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution


Community Manager


10.3K Messages

8 years ago

When you change to a new device and your Microcell is not working, remove and re add the mobile number for the mobile device you're using is on the approved user list:

  1. Log in at https://www.att.com/microcell using your myAT&T account information.
  2. In the Your MicroCell Device Approved User List section, click on Delete for the number being removed.
  3. Then click Add a New AT&T Number to this Approved User List.
  4. Add the number (and a nickname if desired) and click Save.
  5. Power the phone off and then back on.
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.