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What is happening with 3G?
Frogis's profile

Tutor

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3 Messages

Wednesday, May 14th, 2014 5:06 AM

HELP - 3G light is flashing, microcell was previously working fine

Hello,

 

   I figured it was worth posting here so I have yet to have success with anything else. 

 

Background

 

I live in an area almost exactly inbetween three AT&T cell phone towers, so subsequently my phone is constantly switching singnals from one tower to the other giving me very inconsistent service.  After diagnosing the problem with AT&T about six months ago they sent me a micro cell free of charge, and it worked absolutely fantastic until....

 

The Problem

 

About a week ago my microcell's 3g light started flashing, this had happened once or twice before so I performed a simple reset but it did not fix the problem like before.

 

  •   I tried resetting my modem, router, and microcell
  •   hard resetting my microcell for 30 seconds
  •   de-activing and re-activating my microcell twice
  •   checking my power cord to make sure it was the right voltage
  •   getting a replacement microcell sent to my house
  •   setting up my microcell in the alternate arrangement (modem-->microcell-->router)
  •   updating the firmware on my router

and none of these fixed the problems.

 

My current internet is about 30mbps DL and 10mbps upload so that isn't the problem

The ports on my router are all opened, and nothing has changed to effect that

 

After going extensively through the forums I am kind of at a loss of what to try next.  Any suggestions from people on the forums?

 

I am currently located in the East Bay of California (Alameda, CA)

 

Thanks very much.

 

-Frogis

 

 

Avedis53

Professor

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2.2K Messages

9 years ago

@ OkieSaytar - With all due respect, I would have to agree with Otto regarding your posts.  I don't doubt that you have a great deal of knowledge in network hardware and electronics but this forum deals with people who typically don't have any expertise in networking or electronics.

 

Our purpose here is to listen to the people and ask the right questions to understand what their Mcell problem is and provide suggestions and advice at a technical pitch they can understand to get them back up and running again

 

Typing walls of text about your specific network using jargon that only IT techs understand isn't helping these people.  It may be second nature to you but most people's eyes will glaze over when confronted with VPN tunneling, IPSec and the like.

 

I think your knowledge could be of some benefit here if you can keep your posts brief and on point.  Always remember your audience when forming replies and speak to them at a level they can understand.  People who come here don't want to know what kind of equipment we have or how our networks are set up.  They want answers to their problems because they've hit a wall dealing with AT&T customer service.

 

If you can provide help here with these thoughts in mind, then please do so.  We don't profess to have all the answers, just a willingness to lend a hand.

guitargain

Scholar

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187 Messages

9 years ago


@OttoPylot wrote:

Cool. BTW, Admin is furious with the response you got from CustomerCare. Stuff has hit the fan. Hopefully something will come out of it.


I got an email from a different person and she said she left a voicemail but I haven't gotten it yet. But I did just receive another email from her and she said she had created a ticket on it.  Not sure what to tell them now though because it's looking more and more like it's just bad luck and spotty dsl service.  Will know more next week after I rewire it and get the pots.

 

So with the results I am seeing on the voip tests with the 15 mbps connection that it isn't improved.  So paying for the extra speed ins't going to help.  Is that a fair assumption?

guitargain

Scholar

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187 Messages

9 years ago

I did just call my own landline just to check and see if there was any difference in the latency and it is clearly less latency than I had before so there may be a benefit.  Not sure, chime in a tell me what you think.

OttoPylot

ACE - Expert

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19.7K Messages

9 years ago

I don't think speed is your issue so if you had a consistent, stable 6Mbps before, I'd stick with that.

 

I did hear back from the Admins this afternoon and you have been escalated. What exactly that means I'm not sure but they are very much aware of your situation and if there is anything that can be done on the AT&T side there's hope.

 

By calling your landline do you mean old fashioned POTS service?

guitargain

Scholar

 • 

187 Messages

9 years ago


@OttoPylot wrote:

I don't think speed is your issue so if you had a consistent, stable 6Mbps before, I'd stick with that.

 

I did hear back from the Admins this afternoon and you have been escalated. What exactly that means I'm not sure but they are very much aware of your situation and if there is anything that can be done on the AT&T side there's hope.

 

By calling your landline do you mean old fashioned POTS service?



Yes, just regular landline housephone.  I called it and put it on speaker phone so i could talk into my iphone and hear how long the latency was.  It is definately decreased.  The problem is I don't know for sure if I had stable 6 mbps before as I had never did the voip tests before yall told me to on here.  It's probably been the way you see the tests forever or maybe not.  I don't know.  I am also using fast DNS servers set in the router becuase they are faster than the ISPs dns servers.  Not sure if that does anything but my phone company buddy tells me it does help.  He also said he could leave me on the trial with the 15 mbps for a week then he would have to switch me back to the 6.  So I can use it long enough to see if it's a difference.

guitargain

Scholar

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187 Messages

9 years ago

Doesn't increased speed also mean increased bandwidth which in turn might cover up small issues?  I mean speed and bandwidth are the same thing right?

Avedis53

Professor

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2.2K Messages

9 years ago

guitargain

Scholar

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187 Messages

9 years ago

I just set up QoS in the router for the microcell.  Just trying different things to see what might help.  It's been stable though, since the one time it flashed the 3g light green.  Only once in three or four days is a lot better than the 151 did.

OttoPylot

ACE - Expert

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19.7K Messages

9 years ago

At least you have phone service (landline), which is something. Did you ever setup port forwarding to static ip?

guitargain

Scholar

 • 

187 Messages

9 years ago

I have always had my MC port forwarded and a static IP.  never was without it since I bought the first one.

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