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What is happening with 3G?
Frogis's profile

Tutor

 • 

3 Messages

Wed, May 14, 2014 5:06 AM

HELP - 3G light is flashing, microcell was previously working fine

Hello,

 

   I figured it was worth posting here so I have yet to have success with anything else. 

 

Background

 

I live in an area almost exactly inbetween three AT&T cell phone towers, so subsequently my phone is constantly switching singnals from one tower to the other giving me very inconsistent service.  After diagnosing the problem with AT&T about six months ago they sent me a micro cell free of charge, and it worked absolutely fantastic until....

 

The Problem

 

About a week ago my microcell's 3g light started flashing, this had happened once or twice before so I performed a simple reset but it did not fix the problem like before.

 

  •   I tried resetting my modem, router, and microcell
  •   hard resetting my microcell for 30 seconds
  •   de-activing and re-activating my microcell twice
  •   checking my power cord to make sure it was the right voltage
  •   getting a replacement microcell sent to my house
  •   setting up my microcell in the alternate arrangement (modem-->microcell-->router)
  •   updating the firmware on my router

and none of these fixed the problems.

 

My current internet is about 30mbps DL and 10mbps upload so that isn't the problem

The ports on my router are all opened, and nothing has changed to effect that

 

After going extensively through the forums I am kind of at a loss of what to try next.  Any suggestions from people on the forums?

 

I am currently located in the East Bay of California (Alameda, CA)

 

Thanks very much.

 

-Frogis

 

 

guitargain

Scholar

 • 

187 Messages

8 years ago

I sent a pm with the info you requested Otto.  I have also posted on my facebook page requesting the info if others are having this problem and will forward that to you if I have replies.  Thanks.

guitargain

Scholar

 • 

187 Messages

8 years ago

I would also add that the 154 hasn't dropped but the one time.  And it's the third day since I activated it, so maybe it's a 151 or 153 problem but of course I am monitoring it closely and my wife is usually home all the time.

OttoPylot

ACE - Expert

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19.2K Messages

8 years ago

Got your PM and responded.

Avedis53

Professor

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2.2K Messages

8 years ago

Cisco cracks me up.  They have an error message decoder for the Mcell on their website but you have to have a Cisco service contract in order to access it.  Not sure how much information it would provide anyway but it would be nice to be able to review it.

 

The AC adapter should output 12 VDC @ 1.25 A with a positive polarity plug.  I haven't had the opportunity to test a faulty Mcell AC adapter but a good one should put out 16 VDC with no load according to my VOM.

 

Concerning the VOIP test, that VOIP test website protects the results from copying because they're trying to sell the software to you.  A way around this is to take a screenshot of that page using the "Prt Scr" key on your keyboard.  Open the Windows Paint program and paste the image into Paint. Cut out the portion of the image that are the test results and save them onto a new page in Paint on to your desktop.   When you come to the forums and want to post the results, click on "Reply" and Click on the "Insert/Edit Image" icon at the top and browse to the desktop file.  Click "Open" and the image will copy into the post like this:

 

 

Untitled.png

 

It would be helpful to see those results if you can post them, especially for a test that shows problems.  I wouldn't worry too much about the "Consistency of Service" value as it is a calculated number and from what I've experienced, doesn't reflect whether you will have a bad VOIP experience or not.  My Download Consistency of Service is 37% and the Upload Consistency of Service is 98% and I don't have any problems.

 

Given your subsequent statements that others in your area are having problems and that you've only seen one flashing 3G light since installing the new Mcell makes me think that there may be intermittent ISP line quality issues in your area.

 

Avedis53

Professor

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2.2K Messages

8 years ago

Now I can edit my reply????  What sorcery is this Otto?

guitargain

Scholar

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187 Messages

8 years ago

I'm not saying it couldn't be issues with the ISP, but I am seeing this problem on this and other forums all over not just here.  We are very rural but we do have a pretty good phone company.  I also know even though we are in the boondocks we have fiber to the dslam which is only 2/10 of a mile from my house.

 

I certainly should have took a screen shot as i am not as stupid as it makes me look, I knew I could do that but it slipped my mind.

 

Here's one I just did on my laptop which is connected via wireless or does it matter which computer?  I have a desktop that has an ethernet connection to the modem:

 

Untitled.png

OttoPylot

ACE - Expert

 • 

19.2K Messages

8 years ago


@Avedis53 wrote:

Now I can edit my reply????  What sorcery is this Otto?


You have low friends in high places Smiley Very Happy

guitargain

Scholar

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187 Messages

8 years ago

from the desktop.

 

Untitled1.png

guitargain

Scholar

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187 Messages

8 years ago

Heres another I just did. It seems that the ms are way different once in a while.  usually the various tests hover around 100 ms but on some it's up in the 400s of higher what is the significance of that?

 

Untitled.jpg

guitargain

Scholar

 • 

187 Messages

8 years ago

I have made a decision to rewire the whole thing.  I talked to my buddy at the phone company and told him what I wanted to do and he wanted me to take a picture of their TNI so i did and he told me is going to change it our for a new one so he can GIVE me a pot splitter that will mount on it.  So when he does that I am going to rewire the two phone jack with cat6 and replace the jacks and the run the split dsl with cat6 as well.  That's the only way I'm going to know if it's someone elses problems causing my problems.

 

I have dropped several calls on my cell phone while talking with the new MC, can't say for sure it's on my end or theirs.  the phone beeped three times and dropped on 4 different phone calls.

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